Principal Agile Coach

9:00 am - 5:30 pm (7.5 hours/day) or as required

This position is eligible for telework, which is currently 2 days per week. New hires are eligible to apply 30 days after their effective date of hire.

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square‑mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

MTA IT's Agile Center of Excellence (COE) is seeking a Principal Agile Coach, a senior-level practitioner with enterprise-wide influence, to lead the advancement of Agile delivery practices across complex, cross‑functional product teams. This role is pivotal in shaping how Agile is applied and scaled throughout MTA IT, balancing hands‑on coaching with strategic thought leadership to drive sustainable change.

Operating with a high degree of autonomy, the Principal Agile Coach will serve as a trusted advisor to multiple delivery teams and business partners, enabling consistent, high‑impact Agile execution across a scaled environment. You will guide Agile teams, Scrum Masters, Product Owners, and delivery leaders in applying Agile values, frameworks (Scrum, Kanban, SAFe), and engineering practices (Dev Ops, CI/CD) within a regulated and highly interdependent organizational context.

This role requires deep systems thinking, organizational acumen, and the ability to navigate ambiguity across multiple programs and domains. You will assess Agile maturity across teams and product lines, mentor key roles, and influence Agile practices and delivery operating models. You will also partner with other coaches and COE leaders to evolve the enterprise coaching strategy, uplift coaching capability, and support long‑range Agile transformation goals.

The ideal candidate has a demonstrated track record of leading Agile maturity uplift efforts across a portfolio of teams, proactively removing systemic impediments, and fostering continuous improvement cultures. You are skilled in coaching across levels – from teams to leadership – and you bring a strong orientation toward delivering business outcomes through Agile excellence.

• Provide enterprise-level coaching across multiple Agile teams, programs, and domains, partnering with Scrum Masters, Product Owners, and delivery leaders to advance Agile delivery maturity in complex, cross‑functional environments.
• Lead the strategic application and tailoring of Agile frameworks (Scrum, Kanban, SAFe) at scale to support organizational objectives and team‑specific contexts.
• Anticipate and address cross‑team delivery challenges by facilitating resolution of systemic impediments, enhancing team cohesion, and optimizing Agile cadences and collaboration rituals.
• Conduct comprehensive Agile capability assessments across teams and business units; develop and drive multi‑team improvement strategies grounded in Agile performance metrics and behavioral insights.
• Cultivate a growth‑oriented Agile culture by coaching for mindset shifts, enabling self‑organization, and embedding continuous learning across delivery ecosystems.
• Champion Agile engineering excellence by guiding the adoption of Dev Ops practices, continuous integration/deployment pipelines, trunk‑based development, and automated quality assurance.
• Architect and lead high‑impact learning experiences including immersive workshops, basecamps, and leadership learning journeys to elevate Agile fluency across stakeholder groups.
• Design and facilitate advanced Agile practices workshops (e.g., value stream mapping, team operating models, system‑level retrospectives) to accelerate delivery outcomes and alignment.
• Coach product teams and leadership on managing scaled dependencies, risk mitigation, and optimizing value delivery across interdependent work streams and release trains.
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