Field Support Technician Associate

Field Support Technician Associate

The Field Support Technician Associate, under direct supervision, is responsible for assisting with new device installation and providing general support assistance with client-side desktop technology.

• Assist with new device installation and general support for client-side desktop technology.
• Utilize tools and equipment to image, update, and support end-user desktop hardware.
• Install desktop hardware and software onto the corporate network and directory infrastructure as defined by corporate policies and procedures.
• Perform routine maintenance and installation of hardware and software to end-user desktop devices in a timely manner.
• Maintain strict monitoring, administration, documentation, and escalation of assigned service tickets to ensure defined SLAs are met.
• Ensure compliance by updating asset-management inventory for moves, adds, and changes of deployed hardware.
• Assist with deployment of new end-user desktop hardware as part of project support.
• Participate in on-call rotation as required and travel between facilities.
• Maintain professional communication at all times, ensuring accountability through timely follow-through and escalation as needed.
• Perform other duties as assigned.

• High School Diploma, GED, or equivalent, or a minimum of 2 years of related work experience.
• Continuing education in a related field of study (preferred).
• Certifications such as A+ (General Desktop Support Technician) or equivalent.
• Strong customer-service orientation, teamwork, initiative, and exceptional judgment.
• Ability to achieve time-based objectives, balance multiple priorities, and communicate effectively in both verbal and written formats.
• Logical problem-solving capability.

Days (United States of America)

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.