Sr. Engineer Application Support

Job Description

Title: SR. ENGINEER APPLICATION SUPPORT

Location: New York, New York

Job Description:

On the Application Support team, we support the core application platforms, troubleshoot and analyze issues reported by internal and external users, and assist in the resolution or escalation process.

We support Client X Back Office, Front Office, Middle Office, Private Equity, Investor Services, and Treasury teams. As a result, an in-depth knowledge of technical and financial products is a must. While the support team has established processes and problem-solving guidelines, there will be situations where there are no guidelines and therefore the ability to be innovative is a key requirement.

This is a great opportunity to gain a diverse understanding of the technical aspect of the financial services industry.

• Document new processes and guidelines.
• Automate daily business processes using multiple applications, such as Tidal Scheduler.
• Administer Application user accounts.
• Resolve issues and requests logged by the application users in an effective manner.
• We’re a Level 2 Support team and an Escalation point to Level 1 Service Desk Team, receiving priority incident calls, emails and messages.
• Troubleshoot bugs, identify gaps in the system for development and propose workable solutions.
• Escalate bugs and code defects to the development organization.
• Query database tables to assist in the resolution of issues and requests.
• Modify and Troubleshoot Excel Maps using Excel Functions and VBA.
• Programmatically analyze and update python and Power Shell scripts.
• Analyze infrastructure issues and requests; propose solutions and collaborate with infrastructure teams.
• Incident Manager responsibilities for application-related outages.
• Develop inter-application understanding of our systems and provide value in operational and strategic team discussions.
• On-Call Weekend rotation and Holiday rotation coverage.
• Active participant in Application Support Projects and Tasks.

• Bachelor’s Degree with a Technical focus.
• Minimum 5 years of technical support experience, with 2 years in the financial industry and supporting proprietary applications.
• Strong verbal/written communication skills, attention to detail and well organized.
• Accounting and financial product knowledge.
• Experience supporting Accountants and Traders.
• Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other.
• Experience as a team leader, serving as an internal escalation point and building solutions.
• Programming Language Syntax: MS SQL, Python, XML, Power Shell Scripting, Java.
• Ability to automate using scripting language.
• Experience using regular expressions.
• Support MS Windows Server 2008 or higher.
• Experience supporting UNIX environments.
• Experience supporting Sun Gard Front Arena.
• Experience supporting web applications and troubleshooting within the web browser.
• Understanding and experience in a Citrix and VMWare environment.
• Preferred
  
  Certifications:
  
  SQL, MCSA, ITIL