Desktop Support Technician; 2nd Shift

Position: Desktop Support Technician (2nd Shift)
Location: New York

Description

Job Description Computer imaging and upgrades. PC's and printer deployment. Windows 11 upgrades. Wyse terminal setup and configuration. MDM migrations (Intune) Clinical software installations. Customer service and communication Demonstrate an ability to communicate technical terms, MCIT policies, and difficult messages to end users in a service oriented fashion. Provide one-on-one instructions/training/guidance to end users and the help desk on use of hardware/software and standard procedures.

Provide exemplary customer service across all levels of the organization; embrace a "never-say-no" attitude when addressing customer issues. Follow established guidelines and standards to communicate consistent messages aligned with other members of MCIT. Technical Skills (End User Device administration/configuration/support/ troubleshooting, Use of tools and utilities):
Critically analyze system failures and quickly determine remedies so as to provide for smooth workflow for daily staff activities. Perform checkpoint rounds throughout the environment to ensure all equipment is operational. Ensure that electronic and physical security policies for computers, data, and IT infrastructure are adhered to. Responsible for the implementation, installation, maintenance and support of End User Infrastructure Support equipment, software and connectivity for PDA's, PCs - Macintosh, PC/Workstation, printers, LAN, AV, Video conferencing, telephone.

Responsible to solve typical software and hardware problems and malfunctions on these systems. Act as a technical resource to clients in making hardware and software acquisition recommendations. Perform pro-active diagnostic checks on desktop computers to maintain machine capabilities and freedom from viruses. Responsible to assist with creation and maintenance of written documentation on problem solutions, tool configurations and end user documentation.

Monitor the assigned desktop queue(s) in the Front Range ticket system. Log real time written journal entries documenting actions taken on all ticket requests. Close tickets within established service levels. Be compliant with all responsibilities and administrative tasks:
Innotas, timely journal entries, use of standard email templates, etc. Assist and participate in implementing and planning small projects or projects that are specific to the tech's assigned department. Involved in the installation, rollout, and/or upgrade of new software, hardware, systems, servers, networks, etc. Responsible to resolve specified number of tickets per day. Responsible to resolve percentage of monthly tickets at desktop site using mobile tools and devices.

Responsible to close tickets in a timely manner while striving to reduce the mean time to resolve each issue.

Skills

Desktop, Windows 11, Hardware, Software, Troubleshooting, Active directory, Customer service, Imaging, Deployment, Technical support, Office 365, Printers, Windows 10

Top Skills Details

Desktop,Windows 11,Hardware,Software,Troubleshooting,Active directory,Customer service,Imaging,Deployment

Additional Skills & Qualifications

Customer service skills. Ability to work in a fast paced, team oriented environment. Healthcare experience is a nice to have A+ Certification is a plus

Experience Level

Intermediate Level
Job Type & Location
This is a Contract position based out of New York, NY.
Pay and Benefits
The pay range for this position is $22.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York,NY.
Final date to receive applications
This position is anticipated to close on Jul 24, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic…