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Technical Support Analyst, Levels | IT Help Desk
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-22
Listing for:
Metropolitan Transportation Authority (MTA)
Full Time
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Location: New York
The Metropolitan Transportation Authority (MTA) is seeking a Technical Support Analyst Levels 1-2 based in New York at 2 Broadway. You will provide desktop, mobile, and peripheral device support, ensuring reliable access to software and services used by MTA staff.
Level 1 handles on-site and remote support, installation, deployment, and incident response;
Level 2 adds documentation, evaluation of non-standard requests, and guidance to junior staff.
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