Senior Technical Account Manager

About Vercel:

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.

For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.

Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.

We are building the platform for that future, trusted by companies like OpenAI, Pay Pal, Ramp, Supreme, and millions of developers worldwide
. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.

We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services. As a Senior TAM, you will be the named, persistent technical owner for a small portfolio of Vercel's largest enterprise customers, a peer to their VPs of Engineering and CTOs, and the single technical point of contact that orchestrates outcomes across Support, Engineering, Product, and Sales.

On the accounts you cover, you take over the post-sales technical relationship that a Solutions Architect (SA) would otherwise own, freeing the SA to focus on pre-sales and on accounts outside your portfolio.

This is a billable, customer-funded role. Customers purchase Senior TAM engagement as part of their Vercel relationship, and you will carry a portfolio of no more than eight concurrent accounts. You will not be on-call, you will not write production code, and you will not carry a sales quota. You will own the technical relationship, drive proactive risk identification and architectural guidance, and ensure every other Vercel engagement on your accounts (e.g. Platform Consumption, Forward Deployed Engineers (FDEs), Professional Services projects, audits, workshops) lands successfully and compounds in value over time.

If our Professional Services team is structured around a simple frame – PS delivers outcomes, FDE delivers velocity, TAM delivers continuity – you are the continuity. You are the reason a customer’s third year on Vercel is more valuable to them than their first.

This is an in-person hybrid role: 3 days per week in-office at our San Francisco, New York, or Austin office.

• Own the post-sales technical relationship for a portfolio of up to three strategic enterprise accounts. You are the customer’s named technical owner, the person their VP of Engineering calls when something matters. You take this accountability over from the Solutions Architect at deal close, through a formal handover, and you hold it for the life of the engagement. You co‑own each account with the Account Executive, with clear domain boundaries: you own technical, they own commercial, and both of you have veto rights within your domain.
  
  You run a defined cadence with each account: weekly 30‑minute check‑ins, monthly business reviews, quarterly QBRs, and an annual roadmap workshop. This cadence is a floor, not a ceiling.
• Lead post‑incident pattern ownership and technical triage. You are not the 24/7 first call. Customer Support remains the front line, but when an incident escalates or a pattern emerges across multiple incidents, you take ownership. You drive the post‑mortem, identify the architectural root cause, and own the remediation roadmap. You commit to responding within 4 business hours to any P1/P2 escalation routed to you, and you are the customer’s escalation path when standard Support channels need acceleration.
• Drive proactive technical strategy, cost optimization, and architectural guidance. You spend the majority of your time on work the customer doesn't yet know they need: architectural reviews, technical risk mapping, cost and usage optimization, pre‑launch readiness assessments, and translating Vercel’s product evolution into specific opportunities for the customer’s business. These are jobs Vercel does for many customers through the Solutions Architecture function.
  
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