Head of Corporate Shared Services Technology, MD; C16

Citi is a world-leading global bank. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting‑edge ideas, best‑in‑class products and solutions, and unparalleled access to capital and liquidity.

The Chief Operating Office (COO) Technology organization is responsible for defining and executing technology strategy, roadmap, and GenAI adoption across Core Operations, Corporate Shared Services, Controls, and enterprise GenAI initiatives. The COO Technology capability sits within the CIO organization reporting to the CIO and COO of the firm. The organization ensures strategic alignment of solutions across a diverse portfolio of cross‑business and functional capabilities such as KYC, Fraud, Cash Management, Reconciliations, and Regulatory Reporting.

It also drives the modernization of enterprise applications and process reengineering through shared services, comprehensive data architecture, automation, and adoption of Generative AI solutions.

Corporate Shared Services is a newly established capability within the COO organization, reporting directly to the COO of the firm. It is responsible for all non‑client‑facing operations, including Cash Services (Payroll & Supplier Strategy, Cash Management, Bank Network Management, Payment Controls & Processing Risk and Client Asset Oversight), as well as Balance Sheet Substantiation and Reconciliation, Non‑Financial Regulatory Reporting and International Operations.

The Head of Corporate Shared Services Technology will be a key leader in the COO technology organization and across the broader CIO organization. They will be responsible for designing, developing and executing the overall architecture vision and strategy for cross‑business operations functions including cash management, payments control services, global reconciliations, non‑financial regulatory reporting and payroll. We are seeking a visionary leader to standardize, simplify, and scale a current fragmented application landscape to deliver business value and drive efficiencies.

The role requires deep experience in designing, executing, and managing complex systems on a scale, a passion for architectural simplification, and a demonstrable commitment for building sustainable, future‑ready platforms. Driving enterprise adoption of GenAI solutions, including large language models and agentic flows, is a critical component for executing the vision. The successful candidate will partner with SMEs across business, operations, finance, and technology functions and transformation leads to develop architecture blueprints, end‑to‑end systems design, operating model, and multi‑year GenAI execution roadmap.

The role reports directly into the Head of Technology COO.

The Head of Corporate Shared Services Technology is a senior leadership role accountable for owning and driving the technology book of work supporting all the functions under Corporate Shared Services. This individual will serve as the primary technology counterpart to the Head of Corporate Shared Services, providing dedicated, executive‑level engagement to ensure the seamless integration of technology strategy with business priorities.

This leader will act as a strategic technology advisor across architecture and risk, bringing an enterprise mindset to simplify, modernize, and strengthen the Controls technology landscape. The role is responsible for translating COO business strategy into a clear, executable multi‑year technology roadmap and ensuring disciplined delivery with measurable business outcomes. The position combines portfolio leadership, delivery execution, and senior stakeholder engagement, with accountability for governance, funding, value realization, and regulatory alignment across a complex, high‑impact portfolio.

• Own and maintain the multi‑year…