IT Technician

Spectrum is a full-service, health and science communications agency providing best-in-class service to organizations committed to innovating in health care. Our focus on health and science translates to nuanced understanding, established relationships, faster thinking and better outcomes. With global reach and local market expertise, there’s no communications challenge we can’t help you solve.

Spectrum is seeking a highly motivated IT Technician to reside in our New York City office. Reporting to the IT Manager, the IT Technician will have a working knowledge and experience of:

• Office 365
• Active Directory
• PC hardware, network printing, VoIP phone systems
• Virtualization
• WAN/LAN/Cloud network technologies and infrastructure devices (i.e. Routers, Switches, Firewalls, VPN, AP, etc.)

The successful individual will also need to be able to support/troubleshoot:

• Windows Server
• Apple laptop/desktop computers and devices (macOS and iOS)
• AV systems (office TVs, projectors, conference room systems, etc.)
• Adobe Creative Cloud products

Qualified candidates are expected to have strong skills in solving complex technical problems, supporting a request ticketing system and managing/prioritizing workload and multiple support requests. Additionally, the ideal candidate will be detailed oriented with excellent customer service skills and showcase the ability to be a team player while working independently. Experience training users and providing limited user support after hours is required.

All applicants must have at least 2 years working in general IT and Helpdesk with at least 1-2 years’ experience supporting Windows 7, 10 and Office products.

Spectrum is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.