Infrastructure Engineer

Job Summary

The Infrastructure Engineer is a technical specialist role responsible for maintaining, supporting, and improving the global infrastructure platform across on-premises and cloud environments. This role provides deep technical expertise across servers, storage, networking LAN, WAN and Wifi, virtualisation, backup + DR, and monitoring systems. The role ensures the stability, resilience, performance, and security across infrastructure services that underpins business operations. Engineers deliver hands‑on technical work, support incidents, participate in project delivery, implement change, and contribute to global standardisation and modernisation initiatives.

Operating under the guidance of the Regional Infrastructure Manager, this position is crucial in ensuring infrastructure availability across regional offices, data centres, remote sites, and cloud workload.

• Provide 3rd line support to supporting functions and troubleshoot infrastructure related issues.
• Maintain both on‑prem and cloud server environments (Windows 2016/2019/2022), including installation, configuration, patch management and lifecycle management.
• Manage Active Directory, Entra , DNS, DHCP, Group Policy, OU structure, replication, hybrid identity (AAD Connect, Cloud Sync), MFA, Conditional Access and identity governance baselines.
• Deploy, maintain and troubleshoot virtualisation platforms (VMware vSphere/ESXi or Hyper‑V). Perform server builds, OS hardening, patching, software deployment and configuration baseline enforcement.
• Support backup and DR functions.

• Support Azure VMs, storage accounts, VNets, NSGs, load balancers and recovery vaults.
• Maintain Azure backup & site recovery (ASR) configurations and monitor replication health.
• Assist with AVD, image management, FSLogix profiles and session host maintenance.
• Monitor cloud resource performance, cost and security posture.

• Administer SAN/NAS platforms (Net App, Dell EMC, HPE, Synology or equivalent). Manage storage provisioning, LUNs, shares, quotas, snapshots and performance tuning.
• Operate backup systems (Veeam, Rubrik, Commvault, Azure Backup). Contribute to disaster recovery testing, documentation and RPO/RTO validation.

• Support network operations where required by region: VLAN management, switch configuration (Cisco, HP, Meraki, Uni Fi).
• Manage firewall rule updates and packet tracing (Fortinet/Palo Alto/Cisco ASA).
• SD‑WAN/VPN monitoring and troubleshooting. Perform connectivity diagnostics for servers, cloud and data centre infrastructure.

• Deploy and maintain Wi‑Fi infrastructure across sites.

• Use monitoring platforms (Solar Winds, PRTG, Logic Monitor, Azure Monitor) to detect performance issues and faults.

• Develop Power Shell scripts for routine tasks such as user and AD object management, server compliance checks, bulk configuration changes and backup validation.

• Provide 3rd‑line technical support and perform root‑cause analysis for recurring issues.
• Execute changes using approved procedures, including risk assessment, rollback planning and stakeholder communication.

• Participate in infrastructure upgrades, migrations, server refreshes, cloud onboarding and network modernisation projects.
• Assist with data centre rack/stack, cabling, hypervisor upgrades, storage refresh and backup platform improvements.
• Support global standardisation of builds, tools and infrastructure frameworks.

• Create and maintain build documents, infrastructure diagrams and asset and configuration records.
• Ensure documentation reflects current operating environments and engineering standards.
• Create KB for service line functions.

• 3+ years of professional experience in IT support, systems administration, networking or cloud operations.
• Strong experience supporting core infrastructure technologies (servers, storage, networking, VMs).
• Solid hands‑on experience with…