Studio Salesforce Solution Architect Manager - Tech Consulting

Position: Studio+ - Salesforce Solution Architect Manager - Tech Consulting - Open Location
Location: Jericho

Location:

Anywhere in Country

At EY, we're all in to shape your future with confidence.

We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.  Join EY and help to build a better working world.

** The opportunity*
* This is a rapidly growing area, and Studio+ is helping clients reimagine customer, employee, and operational experiences through Salesforce, Data Cloud, Agentforce, automation, analytics, and AI-enabled transformation. Most of your time will be spent embedded with client teams, leading business and technology conversations that help clients innovate, modernize, and create measurable value.

As a Manager in Salesforce Solution Architecture, you will shape solution direction across complex Salesforce programs. You will bridge business strategy, functional process design, data and integration architecture, AI enablement, governance, adoption, and delivery execution. Your leadership will help clients decide when to use AI, when to use automation, and when to simplify processes before technology is applied.

** Your key responsibilities*
* + Lead business-led discovery and design sessions with executive sponsors, product owners, users, architects, and delivery teams to define desired outcomes, user journeys, decision points, business processes, and value measures.

+ Own or guide Salesforce solution architecture across multi-cloud environments, including Sales, Service, Experience, Revenue/CPQ, Marketing, Data Cloud/Data 360, Agentforce, Mule Soft, Tableau, Slack, and related enterprise systems where relevant.

+ Define target-state solution roadmaps that balance business value, user adoption, AI enablement, governance, data readiness, integration complexity, security, privacy, technical debt, and delivery feasibility.

+ Lead the design of agentic and AI-assisted solutions, including use case qualification, prompt and instruction strategy, trusted data grounding, human-in-the-loop controls, escalation paths, testing approach, operating model, and adoption plan.

+ Guide teams in the use of Prompt Builder, Agentforce, Einstein, Flow, Apex, APIs, Data Cloud/Data 360, and enterprise knowledge sources to create practical solutions that improve productivity and business outcomes.

+ Establish design standards, architecture decision records, reusable patterns, governance considerations, and quality checkpoints for Salesforce delivery teams.

+ Lead or support pre-sales activities, including solution shaping, RFP responses, statements of work, estimates, delivery plans, staffing models, and executive storytelling.

+ Identify and mitigate risks across business process design, technology, data, integration, security, privacy, responsible AI, change management, and adoption.

+ Coach and guide analysts, consultants, seniors, developers, and architects to create high-quality deliverables and client-ready recommendations.

+ Partner with client and EY leadership to track value realization, adoption, delivery quality, and long-term scalability of implemented solutions.

** Skills and attributes for success*
* + Executive presence and strong oral and written communication skills, with comfort leading conversations with stakeholders at all levels.

+ Ability to translate business strategy and functional needs into scalable Salesforce solution architecture and delivery roadmaps.

+ Deep Salesforce platform knowledge, including configuration, security, automation, integration, data model, deployment, and multi-cloud architecture patterns.

+ AI fluency and practical experience shaping generative AI or agentic use cases, including prompt design, grounding, evaluation, responsible AI controls, adoption, and value measurement.

+ Knowledge of Agentforce concepts such as agents, topics, actions, instructions, knowledge retrieval, testing, monitoring, escalation, and operating model design.

+ Knowledge of Data Cloud/Data 360 concepts such as ingestion, identity resolution, unified profiles, calculated insights, segmentation, activation, governance, and AI grounding.

+ Ability to evaluate build/buy/extend trade-offs, maximize out-of-the-box Salesforce capabilities, and…