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Lead: CX & Self-Service Content
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-07-23
Listing for:
Fi
Full Time
position Listed on 2026-07-23
Job specializations:
-
IT/Tech
AI Business & Operations, Technical Writer
Job Description & How to Apply Below
Location: New York
Fi’s Knowledge Management team is seeking a Content Specialist to own Fi’s knowledge base for internal agents and member-facing platforms. You’ll craft clear, scannable content from complex policies and work with Product, Engineering, Legal, and Ops to keep docs aligned with a fast-moving product.
You’ll write, edit, and maintain KB articles, create agent enablement guides, and drive content governance across Zendesk/Jira workflows, aiming to improve first-contact resolution and user
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