Site Reliability Engineer - NYC

Role Summary

We are seeking highly experienced Site Reliability Engineers (SRE) to shape the reliability, scalability and performance of our platform and customer-facing applications. You will work closely with our software engineers and research teams to ensure our systems meet and exceed our internal and external customers' expectations.

As a Site Reliability Engineer, you balance the day-to-day operations on production systems with long-term software engineering improvements to reduce operational toil and foster the reliability, availability, and performance of these systems.

• Design, build, and maintain scalable, highly available and fault‑tolerant infrastructures to support our web services and ML workloads
• Ensure our platform, inference, and model training environments are always highly available and enable seamless replication of work environments across several HPC clusters
• Operate systems and troubleshoot issues in production environments (interrupts, on‑call responses, user admin, data extraction, infrastructure scaling, etc.)
• Implement and improve monitoring, alerting, and incident response systems to ensure optimal system performance and minimize downtime
• Implement and maintain workflows and tools (CI/CD, containerization, orchestration, monitoring, logging and alerting systems) for both our client‑facing APIs and large training runs
• Participate occasionally in on‑call rotations to respond to incidents and perform root cause analysis to prevent future occurrences

• Drive continuous improvement in infrastructure automation, deployment, and orchestration using tools like Kubernetes, Flux, Terraform
• Collaborate with AI/ML researchers to develop and implement solutions that enable safe and reproducible model‑training experiments
• Build a cloud‑agnostic platform offering an abstraction layer between science and infrastructure
• Design and develop new workflows and tooling to improve the reliability, availability and performance of our systems (automation scripts, refactoring, new API‑based features, web apps, dashboards, etc.)
• Collaborate with the security team to ensure infrastructure adheres to best security practices and compliance requirements
• Document processes and procedures to ensure consistency and knowledge sharing across the team
• Contribute to open‑source projects, research publications, blog articles and conferences

• Master’s degree in Computer Science, Engineering or a related field
• 7+ years of experience in a Dev Ops/SRE role
• Strong experience with cloud computing and highly available distributed systems
• Exposure to site reliability issues in critical environments (issue root cause analysis, in‑production troubleshooting, on‑call rotations, etc.)
• Experience working against reliability KPIs (observability, alerting, SLAs)
• Hands‑on experience with CI/CD, containerization and orchestration tools (Docker, Kubernetes, etc.)
• Knowledge of monitoring, logging, alerting and observability tools (Prometheus, Grafana, ELK Stack, Datadog, etc.)
• Familiarity with infrastructure‑as‑code tools like Terraform or Cloud Formation
• Proficiency in scripting languages (Python, Go, Bash, etc.) and knowledge of software development best practices
• Strong understanding of networking, security, and system administration concepts
• Excellent problem‑solving and communication skills
• Self‑motivated and able to work well in a fast‑paced startup environment

• Experience in an AI/ML environment
• Experience with high‑performance computing (HPC) systems and workload managers (Slurm)
• Worked with modern AI‑oriented solutions (Fluidstack, Coreweave, Vast, etc.)

This role is based in our NYC office, and we’re currently considering candidates who either already live in the area or are open to relocating. We strongly believe in the value of in‑person collaboration and we encourage going to the office as much as we can (at least 3 days per week) to create bonds and smooth communication. Our remote policy aims to provide flexibility, improve work‑life balance and increase productivity.

• 💰 Competitive salary and equity
• 🚑 Healthcare:
  Medical/Dental/Vision covered for you and your family
• 👴🏻 401K : 6% matching
• 🏝️ PTO : 18 days
• 🚗 Transportation:
  Reimburse office parking charges, or $120/month for public transport
• 🏀 Sport: $120/month reimbursement for gym membership
• 🥕 Meal stipend: $400 monthly allowance for meals
• 🌎 Visa sponsorship
• 🤝
  
  Coaching:
  
  we offer Better Up coaching on a voluntary basis