Group Director, Personalization & UX Research

Location: New York

## Group Director, Personalization & UX Research Apply locations:
New Yorktime type:
Full time posted on:
Posted Todayjob requisition :
JOBREQ
** Group Director, Personalization & UX Research
*** At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
**
* About the role:

** CHANEL is seeking a
** Group Director, Personalization & UX Research
** to join the Digital & Client Experience (DCX) organization onsite in
** New York City**. Reporting to the Head of Client Journeys, this role will define the long-term vision and drive the roadmap to deliver digital personalization across our luxury retail divisions. This Personalization & UX Research people leader will develop and execute strategies that deepen client relationships and foster a connected client loyalty loop, to ensure that CHANEL US delivers best-in-class, highly tailored digital and omni-channel experiences.

This dynamic role will focus on taking digital personalization and experimentation into the future —scaling data-driven, automated, and relevant client journeys while maintaining a human touch— as well as overseeing current digital personalization and testing initiatives.
** What impact you can create at CHANEL:
**** Strategic Personalization Vision & Roadmap
*** Define and lead CHANEL's long-term digital personalization strategy across all three divisions, aligning closely with business priorities, divisional objectives, and the broader client experience vision
* Develop and oversee a strategic roadmap to achieve dynamic personalization, prioritizing initiatives that connect client journeys across channels and deliver measurable business impact
* Manage large-scale, complex, and technically demanding projects in partnership with Tech, Digital, CEM, Data, and Artistic Direction teams
* Maintain personalization journey frameworks that provide visibility and strategic guidance to cross-functional teams across the organization
* Identify the process, governance, and capability shifts required to accelerate transformation, remove friction, and scale personalization effectively
* Act as a thought leader and advocate for personalization and experimentation, influencing senior leaders and aligning global and local stakeholders on strategy, priorities, and best practices
** Experimentation & UX Research Management
*** Lead the US UX Research program, shaping priorities and influencing the testing roadmap and processes within Global UX Research community
* Ensure experiments are designed to yield actionable insights that inform digital optimization and enhanced client experience
* Establish best practices for experimentation design, execution, and measurement across digital and omnichannel touchpoints
* Build and sustain a community of practice around UX research and experimentation, facilitating weekly U.S. taskforce calls and maintaining strong relationships with global and regional partners
** Team Leadership
*** Lead, mentor, and grow a high-performing team of two, including a Manager, Personalization & Experimentation and a Specialist, Personalization & Testing Operations
* Prioritize initiatives across roadmap projects and business-as-usual activities, maintaining clear focus and ensuring the team is resourced to deliver meaningful impact
* Oversee resource planning, budgets, and vendor relationships, ensuring efficient allocation to meet strategic goals
* Champion a culture of collaboration, innovation, and continuous learning within the team and across cross-functional teams
** You are energized by:
*** Delivering best-in-class personalization journeys that create an elevated luxury client experience
* Leading teams and cross-functional partners through complex, transformative initiatives with clarity and conviction
* Navigating ambiguity and complexity with creativity and a solutions-oriented mindset
* Inspiring and developing talent to achieve their full…