MD Head of Wholesale Credit Technology - C16

Overview

The Global Head of Wholesale Credit Technology will be responsible for defining, driving, and executing the technology strategy and roadmap for Wholesale Credit, encompassing direct ownership of the Helios application for credit production and LoanIQ for loan servicing. This leadership role will guide the technology strategy for wholesale credit applications managed within other CIO groups (e.g., Trade Loans in Services, F+S in Markets).

The focus is on leveraging domain knowledge, cloud skills, and advanced technologies like AI to drive efficiency, transform credit and loan processing, and support business growth while navigating regulatory requirements. This role reports to a senior technology leader within Citi's Chief Information Office.

This leader will be instrumental in increasing efficiency, enhancing controls, and providing innovative technology solutions for wholesale credit, serving as the face of Wholesale Credit Technology.

We are seeking a visionary "renaissance" leader with an entrepreneurial mindset, capable of creating, communicating, and executing a unifying digital vision across a global enterprise for Wholesale Credit Technology. The ideal candidate will be a senior technologist with exceptional technical acumen, proven leadership, extensive experience, and superior communication skills to influence change at all levels of the organization. This individual will serve as a disrupter within the industry, elevating requirements to drive our strategy throughout the organization, and shaping the future of global wholesale credit banking.

They must possess a deep understanding of wholesale credit processes and how AI, cloud, and modern architectural patterns can transform credit and loan processing efficiency. Developing and leading a large team of ambitious strategists and engineers, building strong collaborative relationships with senior leaders and key stakeholders, and driving the vision forward is essential. An ideal candidate will be comfortable not only leading and influencing but also diving into the technical details and rolling up their sleeves to ensure execution excellence.

• Responsibilities:
• Define and execute a comprehensive global wholesale credit technology strategy, directly overseeing the Helios application for credit production and the LoanIQ application for loan servicing.
• Provide strategic guidance and oversight for wholesale credit technology applications managed by other CIO groups to ensure alignment with objectives and technology standards.
• Drive continuous innovation and digital transformation across wholesale credit processes, focusing on AI integration to enhance processing efficiency, provide predictive insights, and personalize offerings.
• Lead the transformation agenda around the use of AI and cloud capabilities to significantly improve the efficiency and effectiveness of loan and credit processing.
• Lead, inspire, and grow a diverse global engineering organization of technologists, fostering a culture of technical excellence, agility, and continuous improvement.
• Collaborate with product, risk, compliance, and other business partners to ensure digital strategies align with the overarching vision and portfolio economics to optimize credit risk management and client retention, with emphasis on digital channels and customer journey optimization.
• Partner with business leaders to define the vision for wholesale credit products that address customer needs and stay abreast of digital shifts and technological advancements.
• Set objectives, key results, and metrics to measure the success of new initiatives, product development, and experiences across the wholesale credit ecosystem, including AI-driven efficiencies and processing improvements.
• Organizational Scope and Accountability: Translate the global vision into technology roadmaps, leading cross-functional teams through end-to-end delivery for Wholesale Credit channels, ensuring agility in response to demand and competitive landscapes.
• Lead the execution of key technology initiatives through collaboration with colleagues across businesses and functional areas globally, prioritizing digital-first solutions in wholesale credit. Collaborate with Risk, Product, and Business stakeholders.
• Partner with product teams to streamline and improve customer and internal experiences, delivering intuitive digital interfaces, while maintaining digital security and data integrity.
• Maintain interaction with business, operations, risk, and analytics functions across the globe.
• Manage a large team of technologists/engineers to oversee the transition from strategy to implementation: from roadmap to releases and sprints, validating experiences along the way.
• Cultivate an agile and results-driven culture where innovation and excellence are expected within a large-scale global technology organization.

• 20+ years of experience, including 15+ years  managerial experience directly managing high-performing…