Senior Practice Technology Analyst

About Ropes & Gray

Ropes & Gray is a preeminent global law firm. The firm has been ranked in the top three on The American Lawyer's prestigious A-List for eight consecutive years and #1 on 's UK A-List twice in the past three years – rankings that honor the "best of the best" law firms.

The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, Milan, New York, Paris, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.

The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.

Ropes & Gray is an equal opportunity employer.

The Senior Practice Technology Analyst supports the evaluation, implementation, and ongoing optimization of legal technology platforms across practice groups, with particular emphasis on AI‑powered tools and practice efficiency solutions. This role operates with greater independence than the Analyst position, taking ownership of specific technology support areas, conducting more complex troubleshooting, and helping to develop training and support resources. The Senior Analyst contributes to technology evaluations and pilot programs while serving as a resource for junior team members.

• Independently support and troubleshoot practice technology platforms, resolving complex technical issues and escalating only when necessary.
• Contribute to the evaluation and testing of emerging legal technology platforms, including generative AI solutions, providing detailed feedback and analysis.
• Develop and maintain training materials, user guides, quick reference cards, and knowledge base articles for practice technology platforms.
• Assist with user training sessions for practice technology solutions, including preparation and delivery of training content.
• Monitor technology adoption rates and system usage, analyzing data to identify trends and opportunities for increased engagement.
• Support pilot programs by coordinating logistics, gathering user feedback, and documenting outcomes.
• Maintain accurate and comprehensive documentation of system configurations, processes, and support procedures.
• Serve as a resource for junior team members, helping to onboard new Analysts and sharing knowledge of platforms and processes.
• Stay current with legal technology trends and developments through research, professional development, and industry engagement.
• Participate in technology demonstrations and awareness sessions for practice groups, helping to communicate platform capabilities and value.
• Coordinate with technology vendors regarding support issues, feature requests, and platform updates.
• Comply with department and firm administrative procedures and policies.
• Perform other work‑related duties as assigned.

• Must demonstrate the ability to maintain strict confidentiality of the firm's internal matters and client information.
• Self‑motivated with demonstrated ability to work independently while knowing when to seek guidance.
• Able to interact effectively with all levels of personnel, including attorneys, partners, and support staff.
• Strong oral and written communication skills with ability to explain technical concepts to non‑technical users.
• Ability to organize, plan, and manage multiple tasks and projects simultaneously while maintaining attention to detail.
• Strong analytical thinking and problem‑solving skills with a systematic approach to troubleshooting complex issues.
• Excellent customer service orientation with a focus on user experience and technology adoption.
• Adaptable to changing priorities and emerging technologies; eager to continuously learn and grow.
• Ability to work both independently and as part of a collaborative team.
• Demonstrated initiative in identifying issues and proactively developing solutions.

• Bachelor's degree required.
• Mi…