Senior Client Partner - Ad Sales CPG & Pharma, Advertising

About the Role

As the Autonomous Vehicle Service Operations Program Manager
, you will be the primary architect of the operational systems that keep Uber’s autonomous vehicle (AV) fleets moving. You aren't just managing a steady state; you are building the "Vehicle Service Engine" from the ground up. You will define how we intake, triage, and repair the world’s most advanced vehicle technology across a global network of AV partners and fleet operators.

Our ideal candidate is a technical operator
—someone who can pivot from high-level strategy (defining a global operating model) to granular execution (ensuring a technician captures the right photo for a vehicle warranty claim). You are a builder who thrives in the "gray space" of emerging technology, possessing the entrepreneurial spirit to scale processes and the professional rigor to hold partners accountable to world-class SLAs.

• Define the E2E Service Lifecycle: Establish the end-to-end service journey, including intake, triage, dispatch, repair execution, QA/closeout, billing, and reporting.
• Establish Governance: Build the framework for success by defining RACIs, SLAs, escalation paths, and operational readiness gates for new releases.
• Playbook Development: Standardize SOPs for high-frequency and high-severity workflows, such as vehicle grounding, safety holds, and tooling outages.

• Lead the Toolchain: Drive the configuration and global rollout of service management tools in collaboration with Uber’s technical teams and third-party providers.
• Data Integrity: Partner with Product and OEM teams to ingest service catalogs and work instructions, ensuring technicians have the right data at their fingertips.

• Warranty Strategy: Stand up a comprehensive warranty operating model across OEM and AV components.
• Recoverability: Ensure workflows capture critical data (DTCs, logs, failed-part traceability) to maximize warranty recovery.
• Audit & Optimization: Build reporting to identify "warranty leakage" or repeat failure patterns, driving corrective actions with providers to reduce costs.

• Operating Model: Define stocking strategies, replenishment triggers, and min/max levels to ensure high vehicle uptime.
• Traceability & Compliance: Establish standards for serialized parts, lot tracking, and chain-of-custody.
• Vendor Management: Partner with suppliers to improve fill rates, reduce backorders, and standardize nomenclature across disparate systems.

• Partner Readiness: Collaborate with Launch and Central Ops teams to lead training and onboarding for new fleet partners.

• 6+ years of experience in Program Management or Operations (Service Ops, Fleet Ops, Tech Ops, or Supply Chain). Scaling Expertise:
  Proven track record of standing up and scaling operational programs involving multiple external partners/vendors.
• Strategic Rigor:
  Ability to drive requirements across tooling, data, and process while "holding the line" on global standards.
• Analytical Mindset:
  Comfortable using data to identify failure patterns and drive partner accountability

• Industry Tools:
  Experience with fleet maintenance/Work Order systems and inspection tooling
• Connected Device Ops:
  Familiarity with OTA (Over-the-Air) release management, gating, and incident response for connected vehicles.
• Contractual Acumen:
  Experience operationalizing partner contracts, specifically defining and enforcing service-level metrics.
• Global Perspective:
  Experience managing operations across multiple geographic markets or regulatory environments.

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For Los Angeles, CA-based roles:
The base salary range for this role is USD $146,000 per year - USD $162,000 per year.

For San Francisco, CA-based roles:
The base salary range for this role is USD $162,000 per year - USD $180,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be…