Claims Business Analyst III

Claims Business Analyst III

The Claims Business Analyst III acts as a liaison between the business/customers and IT/vendor development teams for business needs requiring technology and process based solutions including identifying and analyzing business needs, conducting requirements gathering, and defining scope and objectives. This role is accountable for the ongoing administration of applications within the Claims Department and user support.

Key responsibilities include:

• Building strong, trusting relationships with business customer teams to understand business needs and potential enhancements.
• Being a consultative partner making recommendations for solutions or improvements to business processes that can be accomplished through new solutions or alternative uses of existing technology/systems.
• Working with business partners, eliciting requirements for efforts of high complexity ranging from corporate projects to maintenance requests utilizing various techniques such as interviewing, requirement workshops, business process reviews and workflows.
• Documenting business and functional requirements according to established standards. Decomposing high level business or user requirements into functional requirements specified at an appropriate and actionable level for technical team-mates. Utilizing various tools for pragmatic representation of requirements where appropriate, such as process flows, diagrams, mock ups and screenshots.
• Working with team members, business partners, and Information Technology, leading or participating in requirement reviews to ensure requirements are complete, comprehensive, concise, unambiguous, traceable and verifiable. Obtaining necessary approvals for requirements from business stakeholders. Maintaining complete and contemporary documentation of requirement decisions, procedures, workflows, system integrations etc.
• Working and transitioning across projects executed in different methodologies (Agile, Waterfall, Kanban etc.). Being well versed with creation and prioritizing backlogs, writing user stories, clearly defining acceptance criteria and helping move stories across work stages to ensure completion.
• Working with Product Management Team to ensure vision, themes, features, epics are established to help meet the goals, and objectives of the claims organization.
• Developing testing strategies; building acceptance tests and use cases. Performing user acceptance testing when needed to ensure that programming meets specifications, and operates as intended.
• Documenting and analyzing business processes and system integrations to guide the business in improvement opportunities.
• Working with business partners and/or Information Technology, defining and documenting ticket or project objectives for Wrike input when necessary.
• Providing a high level of assistance, training, and mentoring for teammates as needed, fostering an environment of team collaboration and knowledge sharing.
• Working with business partners and Information Technology, planning and managing project activities of a high complexity/visibility to include project level tasks, resources, timeline. Identifying and escalating risk and constraints, planning mitigation strategy. Reporting project performance, progress and issues in a clear, concise and timely manner. Attending or facilitating project status meetings as needed. Identifying assignment risks and constraints, escalating appropriately and in a timely manner with possible mitigation strategies.

Additional responsibilities include:

• Resolving and/or escalating issues in a timely fashion to meet necessary effective/statutory due dates.
• Identifying opportunities for improvement and making constructive suggestions for change following accepted change management procedures.
• Participating in the development and design of new products, and documenting system changes that are necessary as a result.
• Supporting Service Now/Help Desk related requirements items.
• Accurate input and tracking of estimations and actual work time within workflow systems (i.e. Wrike, Team Track).
• Performing other duties as assigned.
• Conforming with all corporate policies and procedures.

What you need:

• Bachelor's Degree preferred or equivalent business or business analyst experience.
• Experience with Guidewire Claim Center required.
• Familiarity with automated Commercial Lines and/or Personal Lines systems desired.
• 6+ years experience in Business Analyst role preferred. Certified in Scaled Agile - SAFe® Product Owner (PO/PM) preferred.

Salary Range: $90,000-$130,000

The final salary to be paid and position within the internal salary range is reflective of the employee's work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

Benefits:

• Medical and Prescription Drug Benefit
• Dental Benefit
• Vision Benefit
• Life Insurance and Disability Benefits
• 401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary…