IT Operations & Administrative Specialist

About The University

Manhattan University is nestled in the historic neighborhood or Riverdale , close to dozens of restaurants and shops as well as Van Cortlandt Park , and is only 35 minutes from midtown Manhattan. Manhattan University is nationally ranked and offers degree programs in the arts, business, education, engineering, and science. The University has approximately 3,000 full and part-time undergraduate and graduate students enrolled in over 50 fields of study.

It is committed to excellence in teaching a diverse student body and preparing students for successful careers and fulfilling lives. We are committed to creating an inclusive environment where all employees and faculty members can thrive personally and professionally.

Manhattan University is nestled in the historic neighborhood or Riverdale , close to dozens of restaurants and shops as well as Van Cortlandt Park , and is only 35 minutes from midtown Manhattan. Manhattan University is nationally ranked and offers degree programs in the arts, business, education, engineering, and science. The University has approximately 3,000 full and part-time undergraduate and graduate students enrolled in over 50 fields of study.

It is committed to excellence in teaching a diverse student body and preparing students for successful careers and fulfilling lives. We are committed to creating an inclusive environment where all employees and faculty members can thrive personally and professionally.

The IT Operations & Administrative Specialist provides both administrative and technical support for Manhattan University's Information Technology Services (ITS) department. This position is responsible for coordinating departmental purchasing, invoice processing, contract administration, asset management, and operational activities while serving as an active member of the ITS Help Desk. The IT Operations & Administrative Specialist delivers responsive technical support to faculty, staff, and students, assists with endpoint deployments, and supports classroom and conference room technology to ensure reliable technology services across the University.

This role requires a highly organized individual with excellent customer service, communication, and problem-solving skills who is equally comfortable managing administrative processes and providing hands-on technical support.

• Process ITS invoices accurately and in a timely manner.
• Track departmental expenditures and assist with budget reconciliation.
• Prepare and submit IT-related contracts for review and approval in accordance with University policies.
• Maintain departmental contract records and monitor renewal and expiration dates.
• Generate periodic reports on departmental spending, outstanding invoices, contracts, and operational activities.
• Coordinate purchasing of IT hardware, software, licensing, and technology services.
• Maintain vendor records and assist with vendor communications.
• Serve as the primary point of contact for University's operator telephone line, providing courteous customer service, responding to inquiries, and directing calls to the appropriate personnel as needed.
• Work collaboratively with Procurement, Finance, and General Counsel to ensure compliance with University purchasing and contracting procedures.

• Provide Tier I and Tier II technical support to faculty, staff, and students.
• Respond to, troubleshoot, and resolve Help Desk tickets in accordance with departmental service standards.
• Diagnose hardware, software, printer, mobile device, and peripheral issues.
• Escalate complex technical issues to appropriate ITS staff when necessary.
• Assist users with Microsoft 365 applications, university-supported software, and common technology services.
• Create and maintain user documentation and knowledge base articles to improve self-service support.

• Assist in the daily operation of the ITS Help Desk.
• Monitor ticket queues and help ensure timely responses to support requests.
• Collaborate with student Help Desk employees to provide quality customer service.
• Provide day-to-day guidance and technical assistance to student workers.
• Assist with onboarding and training student employees on Help Desk procedures and customer service best practices.
• Support continuous improvement of Help Desk processes and documentation.

• Inventory, tag, and maintain records for…