Desktop Support Engineer

Position: Desktop Support Engineer I
Location: New York

The Desktop Engineer I provides essential technical support for employee workstations and hardware. You will handle day-to-day hardware setups, troubleshooting, and office moves to ensure all staff have the tools they need to work effectively.

What You'll Get

• A supportive environment fostering career progression, continuous learning, and an inclusive culture.
• Broad exposure to CME's diverse products, asset classes, and cross-functional teams.
• A competitive salary and comprehensive benefits package.

What You'll Do

• Hardware Support:
  Provide Level I support for hardware issues, including repairs and replacements for peripherals and accessories.
• Onboarding & Moves:
  Set up and image computers for new hires and coordinate workstation relocations during department moves.
• Technical Escalation:
  Assist the help desk by visiting deskside to resolve technical problems that cannot be fixed remotely.
• Inventory Management:
  Maintain accurate records in the hardware asset tracking system and keep procedural documentation up to date.
• Hardware Projects:
  Help the team with hardware refreshes and other physical technology upgrades.

What You'll Bring

• Technical Knowledge:
  Previous experience troubleshooting and supporting both Windows and Mac operating systems.
• Problem-Solving
  
  Skills:
  
  Ability to address hardware failures and connectivity issues in a timely manner.
• Reliability:
  Consistency in meeting deadlines and service level agreements (SLAs) for staff requests.
• Learning Mindset: A willingness to learn new technical processes and inventory tools as the environment evolves.

Onsite Attendance: This role involves full-time presence at our New York office, requiring a five-day onsite commitment each week.

#LI-Onsite

CME Group is committed to offering a competitive total rewards package for our employees that recognizes their contributions to the business and reflects our long-term investment in their future. The pay range for this role is $33.55--$55.96. Actual salary offered will be dependent on a wide array of factors including but not limited to: relevant experience, skills, education and comparison to internal employees (where relevant).

Our compensation program also includes an annual target bonus opportunity for all employees, as well as the opportunity to become an owner in the company through our broad-based equity program. Through our benefits program, we strive to offer flexibility, value and choice. From comprehensive health coverage, to a retirement package that includes both a 401(k) and an active pension plan, to highly competitive education reimbursement provisions, paid time off and a mental health benefit, CME Group offers a holistic benefits package for our team and their dependents.

CME Group:
Where Futures are Made

CME Group is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it - all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers.

Those are our people. And we're looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone's perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here .