Prime Production Services Analyst

Job Title: Prime Production Services Analyst

Department: Technology

Location: NY

Corporate

Title:

Associate

Salary:
The pay range for this position at commencement of employment is expected to be between $120,000 -$140,000 per year*

Nomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business divisions:
Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking.

Driven by the insights of some 28,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visit

Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors

The Information Technology department at Nomura is at the forefront of innovation, driving technology solutions that empower our business and enhance client experiences. We leverage cutting‑edge technologies to develop and maintain robust systems and infrastructure, ensuring the security, reliability, and efficiency of our operations. Join our team and be part of a dynamic and collaborative environment that embraces technological advancements to deliver value and drive our digital transformation journey.

Prime Brokerage technology, part of Global Markets IT supports and develops a range of innovative solutions for Nomura’s Equity Finance, Cash and Synthetics Prime Brokerage (PB) businesses. The team is spread globally across our Tokyo, Hong Kong, Mumbai, London and New York offices. Production support Analyst in the New York Prime Production Services team, supporting Nomura’s Equity Finance, Cash and Synthetic PB businesses and core Prime reporting platforms.

Production Services is responsible for 1st and 2nd line support of all core PB systems, spanning front‑to‑back booking all the way through to reporting. Supporting a 24 hour global business, the team operates a 24x5 ‘follow the sun’ support model which is backed up by 3rd level escalation to our development teams. The role requires constant daily interaction with the both internal users and clients.

• Handling user and client queries - very often requiring in depth analysis of the technical and/or business logic of our systems-direct trading desk facing
• Setup and management of client connectivity (API and FTP based) to clients and vendors
• Batch and system management
• Identification and management of problems and frequent issues and driving continuous improvement to the platform and processes, including through the use of AI.

There is a requirement to work early and late shifts (7:30am – 4:30pm and 10:00am – 7:00pm) on a rota basis. Additionally, the team are required to be on call over weekends, to carry out releases over weekends, and to provide cover on public holidays – all on a rota basis.

The ideal candidate will be a hardworking, proactive individual with strong analytical, interpersonal and communication skills who has a desire to drive continuous improvement, and the ability to manage multiple concurrent tasks to successful, timely conclusions.

• Problem analysis and resolution
• Issue tracking and prioritisation
• Release management
• Incident management
• Capacity management
• Risk management including proactively identifying and addressing risks before they cause impact
• Delivery of items in our improvement agenda (e.g. monitoring, reporting, release automation)
• DR / BCP management
• Interfacing with development teams
• Understanding / learning all aspects of the business

• Prior experience of application support in a banking environment (experience of working in a front office environment would be a major plus)
• Strong Prime Brokerage business knowledge, or demonstration of a keen desire to learn
• Strong communication skills, and confidence dealing with internal and external parties
• Experience of managing stakeholder expectations
• Experience working with AI tools (including creating new functionality) in a banking…