IT Support Technician Consultant

IT Support Technician Consultant

Daley And Associates is seeking a well-established L2 IT Support Technician with a professional services company to join their IT team on a contract basis. This individual will provide hands‑on technical support to internal users, troubleshoot a wide range of hardware and software issues, and help ensure day-to-day technology operations run smoothly.

This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast‑paced, professional office environment and is comfortable supporting both end users and core IT infrastructure.

This position is a 6‑month consulting engagement with a pay rate range of $40‑$50 / hour.

• Provide Tier 1 and Tier 2 technical support for employees via phone, email, remote support, and in person.
• Troubleshoot and resolve issues related to Windows workstations, laptops, printers, mobile devices, and peripherals.
• Install, configure, and maintain desktop hardware and software.
• Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, and One Drive.
• Create, modify, and disable user accounts within Active Directory and Microsoft 365.
• Assist with onboarding and offboarding employees, including workstation setup, equipment deployment, and account provisioning.
• Diagnose and resolve issues related to network connectivity, VPN access, Wi‑Fi, printers, and shared resources.
• Document incidents, resolutions, and troubleshooting steps within the organization’s ticketing system.
• Escalate complex technical issues to senior IT team members when necessary while maintaining ownership through resolution.
• Assist with hardware refreshes, software deployments, and other IT initiatives as needed.
• Maintain an accurate inventory of IT assets and equipment.

• 2+ years of experience in an IT Support, Help Desk, Desktop Support, or Technical Support role.
• Strong experience supporting Windows 10/11 environments.
• Hands‑on experience with Microsoft 365 and Active Directory administration.
• Familiarity with basic networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
• Experience using IT ticketing systems such as Service Now, Jira, Zendesk, or similar platforms.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to prioritize multiple requests and work independently in a professional office environment.

• Experience with Microsoft Intune, SCCM, or Autopilot.
• Familiarity with Azure AD (Microsoft Entra ).
• Basic Power Shell knowledge.
• CompTIA A+, Network+, or other relevant certifications.

For immediate consideration, please send your resume to Ryan at  with a subject line “Application - IT Support Consultant”.