Associate Technical Account Manager

Are you passionate about learning new technology and building strong client relationships? We’re looking for an Associate Technical Account Manager (ATAM) to help our clients get the most value from Yardi’sproperty management software solutions.

In this role, you’ll combine your technical aptitude andcommunication skills to support clients through software setup,troubleshooting, and day-to-day use. Whether it's answering a quick question orresolving a challenge, you'll help clients have a smooth, successful experience with our software.

You’ll build expertise in how Yardi’s software supports the financial, operational, and tenant management needs of organizations around theworld. As part of a collaborative team, you’ll work closely with clients and internal departments to deliver high-quality, solution-focused support. Ifyou're a quick learner who enjoys exploring technology and making a positive impact for clients, we’d love to hear from you.

*** This position requires flexibility for travel during thesecond week of employment for training purposes. Training may be conductedlocally or at an alternate location based on business needs. Candidates shouldbe prepared and available to travel as required during this time. ***

• Provide technical software support, set-up, and implementation guidance to clients across a suite of products, deliveringassistance via email and phone.
• Utilize your problem-solving skills to effectively troubleshoot application issues, overcome challenges, and deliver effective solutions.
• Apply your communication strengths to earn client trustthrough responsive support and clear guidance from set-up through ongoing success.
• Champion client success by sharing relevant product features, best practices, and personalized guidance.
• Collaborate with dynamic teams to quickly elevate and resolve challenges, helping deliver innovative solutions that make a realimpact on our clients.
• Enjoy a continuous journey of learning as you master our products and industry trends to drive client success.

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Services; or an equivalent combination of education and experience.
• Comfortable providing live support via phone and email,confidently troubleshooting technical issues.
• A proactive problem-solver with a strong customer-focused mindset.
• Detail-oriented and process-driven, with a focus on accuracy and efficiency.
• Adaptable and flexible; you thrive in fast-paced,ever-changing environments.
• Skilled at building strong relationships and earning trustwith clients.
• Driven to exceed expectations and deliver exceptional customer service.
• A quick learner who embraces new tools, technologies, and concepts.
• Naturally organized and able to prioritize tasks with clarity and confidence.

• Familiarity with property management or real estatesoftware, particularly Yardi.
• Hands-on experience with technical support and application troubleshooting.

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve createda team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products.

Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardiextends philanthropic support to organizations chosen by our employees. Ourteam has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities.

Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth.

We prioritize your well-being with comprehensive benefits,

• 100% paid employee medical premiums
• company profit-sharing plan
• flexible work arrangements

$31.25/hr - $32.81/hr