Director, IT System Business Partner – Commercial and Medical

• Act as the primary IT point of contact for Commercial and Medical Affairs leadership, developing strong, trust-based partnerships
• Understand the Commercial and Medical Affairs strategy, business goals, and operational challenges, aligning business objectives to clear, prioritized IT initiatives and requirements
• Support systems and new product introduction by providing technical expertise, system administration, problem solving, and strategies for risk mitigation
• Support the overall governance and lifecycle management of commercial and Medical Affairs systems and platforms. (e.g., Veeva Vault CRM, Open Data, Link, Approved Email)
• Lead requirements gathering, documentation, and testing for commercial and Medical Affairs platforms. Ensure configuration, enhancement, and expansion of the systems aligns with broader organizational data standards, information security practices, and regulatory needs
• Work closely with IT and Legal to ensure data protection controls such as segmentation and access boundaries are designed, implemented, and consistently enforced in alignment with regulatory requirements
• Ensure alignment between business demand and IT capacity and prioritization
• Provide oversight and system administration across SaaS platforms supporting Commercial operations and Medical Affairs. (e.g., CRM, field enablement, analytics, content management)
• Ensure solutions are scalable, user-centric, and aligned with enterprise architecture standards
• Monitor delivery risks, dependencies, and change impacts;
  ** escalate
  * * as appropriate
• Serve as a clear communicator between technical and non-technical stakeholders
• Drive change management, user adoption, and ongoing optimization of deployed solutions.
• Note that this is a hands-on role. A successful candidate will be expected to execute all above requirements with minimal assistance from staff.

• Bachelor’s degree in Information Systems, Business, or a related field (or equivalent experience)
• 7+ years of experience in IT, business systems, or technology business partnering roles supporting Commercial functions (Sales, Marketing, or adjacent teams) within a regulated life sciences environment
• 5+ years of experience building and supporting CRM, Medical Affairs and Commercial enablement platforms. Veeva Commercial suite, Data Bricks, Snowflake, SQL experience strongly preferred
• Veeva certifications are strongly preferred
• Familiarity with regulatory frameworks (GxP, HIPAA, GDPR) and data integrity principles
• Exceptional communication and stakeholder management skills
• Proven ability to influence without authority and manage senior stakeholder relationships.

Demonstrates expertise in IT business partnering within regulated life sciences, focusing on Commercial and Medical Affairs systems. Proficient in managing CRM platforms, ensuring compliance with regulatory frameworks, and fostering strong stakeholder relationships.

• IT Business Partnering
• CRM Platform Management
• Veeva Commercial Suite
• Regulatory Compliance (GxP, HIPAA, GDPR)
• Stakeholder Management

• System Administration
• Requirements Gathering
• Technical Expertise
• Data Integrity Principles
• SQL
• Risk Mitigation Strategies
• User Adoption Strategies
• Change Management
• Analytics
• Content Management

• Exceptional Communication
• Influencing Without Authority
• Stakeholder Relationship Management

• Veeva Certifications

• Life Sciences
• Commercial Affairs
• Medical Affairs
• Regulated Environment

• Veeva Vault CRM
• Data Bricks
• Snowflake
• SaaS Platforms
• Field Enablement Tools