PC Desktop Lead​/Manager - (Trading Floor background is a MUST to be considered

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Location:

Manhattan, NY

Salary: 180,000 to 200,000 + Bonus

Our client is hiring a Desktop Support Lead to be the senior-most technical resource on a high-demand floor, with a mix of 70% hands-on work and 30% team leadership responsibilities. You will blend automation, service excellence, and people leadership to keep a fast-moving trading environment running smoothly.

Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Office, Access Management via Windows Active Directory/Group Policy, remote access assistance and hardware issues whilst leading a team of technical engineers.

• Ensure that incidents and service requests are resolved as per SLA;
• Lead the deployment of technical desktop technologies in both local and global projects;
• Prepare and perform appraisal reviews for team members, including salary communications;
• Lead regional team to provide top-tier customer service to the user base, ensuring that global standards are applied across region regardless of;
• Manage team absences, including holiday and sick days. Must be able to manage conflict, performance management and absences that are exceeding acceptable levels;
• Ensure that all working practices are adhered to and, where required, all supporting documentation is fit for purpose;
• Oversee the regional office-expansions/fit-outs, liaising with the project and other Technology teams, as well as supporting internal TSD staff to deliver the final estate;
• Coordinate delivery, installation, moves and changes of end user's computer equipment and peripherals;
• Provide consultation and engagement on complex incidents and projects;
• Establish a strong and collaborative relationship with business streams;
• Coordinate the operational acceptance of new services and technologies to the business;

• Detailed knowledge and experience in a Microsoft environment supporting Windows 10/11, Windows Server 2012+, Office Suite, including Office 365, and Azure, including SharePoint;
• Ability to automate using Python and or Power Shell.
• Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions, including Horizon View, VMware vSphere, software packaging, and deployment;
• Detailed knowledge and experience installing, troubleshooting, and managing desktop hardware;
• Ability to handle multiple tasks with changing priorities and capable of handling frequent interruptions positively;
• Strong analytical, prioritizing, interpersonal, and problem-solving skills;
• Strong verbal and written communication skills;
• Demonstrated collaborative skills and ability to work well within a team;
• Ability to work in a fast-paced and deadline-oriented environment;
• Self-motivated with critical attention to detail and deadlines;
• Demonstrated interest in learning about new and emerging technologies;
• Self-directed learner and ability to find solutions to problems they have not encountered before;
• Degree in Computer Science, Engineering or related field or experience;
• Minimum 3 years' experience in supervision or management of technical support teams

Desired experience in the following areas a plus:

• Network
• Linux environment
• Atlassian administration