IVR Automation Tester, Cyara

• Design and maintain automated test scripts for Amazon Connect call flows.

• Use Cyara to simulate real-world voice interactions and stress-test IVR components.

• Validate performance and functionality of contact center solutions.

• Integrate API-based tests for inbound/outbound call simulations.

• Develop and manage test cases, plans, and suites using QTest.

• Track defects, analyze test results, and report quality metrics.

• Collaborate with QA and development teams to resolve issues and improve testing processes.

• Work with cross-functional teams to integrate testing into the CI/CD pipeline.

• Participate in agile ceremonies and contribute to refining testing strategies.

• Ensure all test documentation is complete and adheres to industry standards.

• 5+ years of experience in software testing with a focus on automation.
• Hands-on experience with Amazon Connect and IVR testing.
• Proven expertise in Cyara for automated contact center testing.
• Experience with QTest for test case and defect management.
• Proficiency in scripting languages like Python, Java, or JavaScript.
• Familiarity with API testing and CI/CD integration.
• Strong analytical and communication skills.

Demonstrates expertise in automated testing for contact center solutions, particularly with Amazon Connect and Cyara, while effectively managing test cases and collaborating with cross-functional teams to enhance testing processes.

• Automated Testing
• Amazon Connect
• Cyara
• QTest
• API Testing

• Software Testing
• Automation
• Scripting Languages
• Python
• Java
• Java Script
• Test Case Management
• Defect Management
• Performance Validation
• Functionality Validation

• Analytical Skills
• Communication Skills

• IVR Testing
• Contact Center Solutions
• Test Documentation
• Agile Methodologies

• QTest
• Cyara
• CI/CD Pipeline