Field Services & Support (FSS) Specialist

Field Services & Support (FSS) Specialist

In-Office, New York City, NY

We’re looking for Field Services & Support (FSS) Specialist for Amer Sports’ office in New York City, NY.

Amer Sports is a global collective of iconic sports and outdoor brands, powered by a community of people who share a passion for authenticity, impact, and excellence. We bring together leading brands, talented teams, and a culture built on collaboration. If you’re looking for an environment where you can make an impact and grow your career, we invite you to explore the opportunity below.

The Field Services & Support (FSS) Specialist is primarily responsible for providing end user support of computer hardware and software, Active Directory account access, IP phones, Laser Printers, Label printers, mobile devices and all other peripheral devices to internal staff. They are responsible for helping create/maintain Windows OS images and deployment solutions and handling escalations from the Global Service Desk analysts.

• Provides end users with technical support via remote access, phone and Email.
• Handle escalations and provide documentation for the Global Service Desk analysts.
• Install/upgrade and troubleshoot software related issues.
• Provide high level support on a large scale environment for InTune/Jamf MDM solutions.
• Create and maintain Windows OS images using Microsoft deployment technology (MDT, WDS and Autopilot).
• Obtain a good understanding of the Amer Sports/Wilson environment’s software and have the ability to provide software training to clients when needed.
• Learn the different applications/systems and processes used on a daily basis by the support team.
• Provides tier 2 support on 3CX PBX and telephony related applications.
• Ability to deploy/monitor software packages deployed via SCCM/InTune/Jamf.
• Ability to organize and purchase large amounts of hardware orders (laptops, misc equipment).
• Support MS Teams audio/video equipment for small and large conference room areas.
• Provide white-glove IT support for executive leadership.
• Weekend and/or after-hour work may be scheduled as necessary
• You will report to Manager, IT Field Services & Support
• Some domestic travel is required for this role.

• Bachelor’s degree in Computer Information Systems and/or relevant experience. Equivalent professional experience will also be considered.
• 3-4 years’ experience in a PC elecom network environment.
• Technical knowledge of macOS, Windows 11, 10 and Windows Server operating systems.
• Experience configuring local security policies and group policy management.
• Experience with Teams rooms and Teams rooms hardware (i.e. Logitech / Cisco/ Yealink)
• SCCM/InTune/MDM experience is required.
• Familiar with telecom protocols, SIP, PSTN, PRIs etc.
• Openness to working in an international environment and learning from different perspectives
• Good communication and interpersonal skills.
• Ability to assist the Global Service Desk analysts team.
• Ability to work toward corporate objectives.
• Able to work independently and efficiently to meet deadlines but also have the ability to work with others and obtain cooperation internally and with outside parties.
• Quality of work to include timeliness, completeness and accuracy.
• Knowledge of department functions so that operations run smoothly in manager’s absence.
• Ability to provide technical explanations to support issues.
• Regular and predictable attendance is an essential function of the job.
• Creation and upkeep of support documentation
• Ability to lift 50lbs

• MCP, JAMF, Network +, Security +, and/or InTune certifications are a plus.

At Amer Sports, you’ll be part of a global community of people who care about what they do and how they do it. Across our teams and brands, we are driven by ambition, collaboration, and a shared purpose of elevating the world through sport.

Benefits & Compensation:

• Medical, dental and vision
• 401k with company match
• Life insurance
• Paid maternity/paternity leave
• Employee product benefits:
  Enjoy access to employee discounts on quality products from our iconic brands.
• Global collaboration:
  Work with diverse, international teams and…