Director of AI Transformation & Strategic Initiatives Job New York New York USA,IT/Tech

Location: New York

Position Overview

Empower. Unite. Care.

Metro PlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.

Metro PlusHealth is seeking a forward-thinking Director of AI Innovation & Strategic Initiatives to lead the identification, evaluation, and implementation of artificial intelligence solutions that advance the organization's mission to deliver high-quality, equitable, and accessible care to New Yorkers. This role will drive AI-related strategy, manage pilots and execution, cultivate vendor partnerships, and perform ongoing market and technology research to ensure Metro PlusHealth remains at the forefront of digital transformation.

This position plays a critical role in helping Metro PlusHealth leverage AI to:

Improve member experience
Streamline operations
Enhance clinical decision support
Drive cost savings
Innovate on behalf of New Yorkers who depend on the health plan

This is a matrixed management position with direct oversight of project resources.

Scope of Role & Responsibilities

AI Strategy & Opportunity Identification

Identify high-impact AI use cases that align with Metro Plus Health 's clinical, operational, and member experience priorities.
Conduct assessments to determine feasibility, risks, and expected ROI for potential AI initiatives.
Collaborate with leaders across clinical, operations, population health, claims, and member engagement areas to uncover pain points and opportunities for AI-driven improvements.

Lead Execution of AI Pilots & Programs

Oversee end-to-end design, planning, and delivery of AI pilots, ensuring alignment with organizational goals, compliance, and data governance standards.
Manage project timelines, milestones, outcomes tracking, and post-pilot evaluation.
Drive cross-functional coordination with IT, data analytics, clinical operations, and compliance.

Vendor Engagement & Relationship Management

Identify, evaluate, and manage relationships with AI technology vendors, startups, and strategic partners.
Conduct due diligence on capabilities, privacy/security standards, and integration requirements.
Serve as the primary liaison between Metro Plus Health and external AI solution providers.

Market Research & Landscape Monitoring

Continuously monitor trends in AI, generative AI, machine learning, automation, and healthcare innovation.
Benchmark Metro Plus Health 's approach against industry best practices.
Prepare insights reports and recommendations for executive leadership, highlighting emerging technologies and competitive opportunities.

Cross-Functional Partnership & Change Management

Collaborate with IT, legal, compliance, data governance, and clinical leaders to ensure safe, ethical, and compliant adoption of AI.
Support change management and user adoption for new AI tools and workflows.
Communicate progress and outcomes to senior leadership and stakeholders.

Required Education, Training & Professional Experience

Bachelor's degree required;
Master's in Business, Health Administration, Data/AI, or related field preferred.
7-10+ years of experience in digital transformation, AI/ML initiatives, healthcare technology, or innovation roles.
Experience leading AI product pilots, digital projects, or emerging technology programs.
Strong understanding of healthcare operations, health plans, regulatory requirements (HIPAA, CMS, etc.).
Demonstrated ability to work with vendors, evaluate AI solutions, and manage technical partnerships.
Strategic thinker with excellent communication, collaboration, and project management skills.

Professional Competencies

Strategic Planning & Execution
Vendor & Partner Management
Emerging Technology Evaluation
Data-Driven Decision Making
Cross-functional Leadership
Innovation Mindset
Change Management