IT Engineer, Systems Administrator, IT Support

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IT Engineer

New York

Thinking Machines Lab's mission is to empower humanity through advancing collaborative general intelligence. We're building a future where everyone has access to the knowledge and tools to make AI work for their unique needs and goals.

We are scientists, engineers, and builders who’ve created some of the most widely used AI products, including ChatGPT and Character.ai, open-weights models like Mistral, as well as popular open source projects like PyTorch, OpenAI Gym, Fairseq, and Segment Anything.

The IT team builds secure infrastructure and efficient processes that enable our employees to move quickly. We operate an all-Mac environment and use tools such as Okta, Google Workspace, and Kandji to support a rapidly growing workforce across multiple offices.

This role will serve as the primary IT partner for our New York employees and office. You will work closely with the IT and Security team in San Francisco to maintain consistent systems, security standards, and employee experiences across locations.

• New York IT Support:
  Serve as the primary onsite IT resource for employees in our New York office, providing responsive support and resolving hardware, software, access, network, and workplace technology issues.
• Employee Lifecycle Management:
  Own onboarding and offboarding for New York employees, including hardware procurement, device preparation, shipping logistics, account provisioning, and access changes.
• Identity and Access Management:
  Administer Okta, including Single Sign-On, application integrations, provisioning, and access management for new and existing services.
• Infrastructure as Code:
  Help manage Okta and other SaaS platforms through Terraform and Git-based workflows. Contribute to the team’s broader effort to manage corporate technology systems using repeatable, reviewable, and version-controlled processes.
• Office Infrastructure and Security:
  Own the day-to-day operation of the New York office’s technology infrastructure, including ISPs, networking, firewalls, conference rooms, and physical security systems such as door access and cameras.
• A/V and Events:
  Set up, maintain, and support conference room technology, hybrid meetings, and company-wide events such as All Hands meetings.
• Device Fleet Management:
  Maintain and secure the company’s fleet of macOS devices using MDM, ensuring devices remain compliant, updated, and reliable.
• Cross-Office
  
  Collaboration:
  
  Partner closely with the San Francisco IT and Security team on company-wide initiatives, incident response, standards, documentation, and infrastructure improvements.
• Vendors and Projects:
  Coordinate with vendors, contractors, and building management on office technology installations, upgrades, and repairs.

• 5+ years of experience in IT engineering, systems administration, corporate IT, or a similar role.
• Experience supporting employees and technology infrastructure in an onsite office environment.
• Strong experience administering identity, SaaS, endpoint-management, and collaboration platforms.
• Working knowledge of Git and version-controlled operational workflows.
• Ability to independently own IT operations for the New York office while collaborating effectively with a distributed team.
• Ability to work onsite Monday through Friday in our New York office.
• Ability to travel to San Francisco for approximately one week each month.

• SaaS Administration:
  Deep experience administering Google Workspace, Slack Enterprise, Git Hub, and similar business platforms.
• Identity and Security:
  Strong knowledge of Okta, SSO, application provisioning, access-management practices, and Zero Trust security principles.
• Terraform and Git Ops:
  Experience managing Okta or other SaaS platforms with Terraform. Familiarity with pull requests, code reviews, CI/CD, state management, and Git Ops practices is strongly preferred.
• Apple Device Management:
  Experience managing macOS devices through a modern MDM platform. Kandji experience is a plus.
• Networking:
  Experience supporting office networks, wireless infrastructure, ISPs, firewalls, and related troubleshooting.
• Physical Security:
  Famil…