Manager, Salesforce

Overview:

The Manager of Salesforce Administration & Center of Excellence owns the management, optimization, and governance of our Salesforce platform - an 800+ user environment spanning Salesforce and Marketing Cloud. This role leads a team of 3-4 people and is responsible for maturing the existing Center of Excellence, raising platform governance standards, and ensuring the business gets real value from its Salesforce investment.

This is a platform leadership role, not a ticket-response role - the right person brings Salesforce capabilities forward to the business proactively, not just responds to what is asked.

Location: Remote

Includes the following. Other duties may be assigned.

• Leads the Salesforce administration function across Salesforce including user management, security, roles, profiles, permissions, flows, reports, dashboards, and data quality.
• Manages intake, prioritization, and delivery of platform enhancements, support requests, and operational needs across 800+ users through a structured, consistent process.
• Oversees system configuration, automation, and ongoing maintenance - keeping the platform stable, secure, and aligned with business processes.
• Partners with technical teams on integrations, data flows, releases, and system dependencies; maintains strong documentation across configuration, processes, and release changes.

• Matures the existing Salesforce Center of Excellence - building on what exists and closing gaps in governance, standards, intake, change management, and stakeholder communication.
• Exercises decision-making authority on platform design and configuration standards, including when to push back on requests that do not meet the bar.
• Partners with business leaders to evaluate requests, challenge unclear requirements, and ensure solutions address the right problems before configuration begins.

• Works closely with Sales, Operations, and Marketing to deeply understand how each team works - not just what they are asking for today.
• Proactively brings forward Salesforce features, configurations, and platform capabilities that business teams would benefit from but may not know to ask about; stays current on Salesforce releases and translates what is relevant into business value.
• Challenges requirements constructively, facilitates roadmap and prioritization discussions with a clear point of view, and promotes adoption through training and enablement.
• Partners with data and MDM owners to ensure Salesforce data quality, hierarchies, and account records stay aligned with enterprise master data standards.

• Leads, coaches, and develops a team of 3-4 people across Salesforce administration and platform support; sets clear expectations for quality, ownership, responsiveness, and delivery.
• Builds a culture of accountability, continuous improvement, and strong business partnership.

• Owns Salesforce release planning and ensures changes are properly tested, documented, communicated, and deployed across both clouds.
• Maintains strong controls around change management, access management, data integrity, and compliance; monitors platform health, technical debt, and user adoption.
• Identifies opportunities to simplify processes, reduce manual work, and improve platform performance.

• Bachelor’s degree in Information Technology, Business, Computer Science, or a related field; equivalent combination of education and experience will be considered.
• 5+ years of Salesforce administration or Salesforce platform experience, ideally in an enterprise environment.
• 2+ years of people leadership, team lead, or platform ownership experience.
• Hands-on experience with Salesforce and Marketing Cloud.
• Salesforce Administrator certification required;
  Advanced Administrator, Platform App Builder, or Marketing Cloud certifications strongly preferred.
• Familiarity with Master Data Management concepts preferred; hands-on MDM experience a plus but not required.

• Deep understanding of Salesforce…