Data Analyst

About Upstart

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As a Staff Data Analyst within Upstart’s Servicing Analytics team, you will play a pivotal role in shaping the company’s success by driving data-driven decision-making across servicing functions. You will partner closely with product management, operations, engineering, and machine learning teams to develop insights, optimize strategies, and enhance data infrastructure related to recoveries and collections. Your expertise will be instrumental in identifying opportunities through business reviews, designing and analyzing experiments, and building scalable business intelligence solutions.

This role requires a strategic thinker with strong analytical skills, capable of translating complex data into actionable insights that influence executive decisions and operational improvements. You will also mentor junior team members and foster a culture of excellence and innovation within the analytics team.

• 8+ years of experience in senior analytical roles within the technology or finance industry
• Proficiency in SQL, Python, and/or R for data analysis and modeling
• Experience working with large, unstructured datasets and building data pipelines using tools like Databricks, DBT, Snowflake, Redshift, or similar
• Strong background in payments, product, or operations analytics
• Degree in Economics, Statistics, Mathematics, Engineering, Data Science, or related quantitative fields
• Exceptional ability to derive actionable insights and communicate analytical findings effectively
• Experience designing and evaluating A/B tests, preferably in financial or operational contexts
• Proven track record of influencing senior stakeholders and decision-makers
• Experience mentoring or coaching junior analysts is preferred

• Lead the development of analytical capabilities to support servicing initiatives and improve operational efficiency
• Create and deliver executive-level presentations to communicate insights, findings, and strategic recommendations
• Design experiments and conduct quantitative analyses to test hypotheses about user behavior and servicing strategies
• Collaborate with analytics engineering and software engineering teams to enhance data infrastructure and ensure timely access to relevant data
• Develop, maintain, and optimize business intelligence tools and dashboards to support ongoing reporting and decision-making
• Partner with cross-functional teams to identify opportunities for process improvement and strategic growth
• Mentor junior team members, fostering a culture of analytical excellence and innovation
• Drive continuous improvement in data quality, processes, and analytics methodologies

• Competitive compensation package, including base salary, bonuses, and quarterly equity grants
• Generous 401(k) plan with company matching of $2 for every $1 contributed, up to $15,000 annually
• Employee Stock Purchase Plan (ESPP) with discounted stock options
• Comprehensive medical, dental, and vision coverage with plans covering 90% to 100% of costs
• Health Savings Account contributions for eligible plans
• Income protection benefits including company-paid life, AD&D, and disability coverage
• Paid time off, sick leave, and company holidays
• Paid family and parental leave to support caregivers and new parents
• Family-centered benefits through partnerships with Carrot and Cleo for fertility, parenthood, and caregiving support
• Mental health and life resources via Employee Assistance Program (EAP)
• Financial wellness tools, including planning resources and concierge services
• Annual wellness and productivity allowances to support personal development and work tools
• Community engagement through team events, onsite gatherings, and employee resource groups
• Onsite perks such as catered lunches and fully stocked micro-kitchens at our offices in the Bay Area, Austin, Columbus, and New York City

Upstart is an equal opportunity employer committed to fostering an inclusive environment. We celebrate diversity and are dedicated to fair hiring practices. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected status. If you require reasonable accommodations during the application or interview process, please contact candida