Systems Manager, ETS Service Management Office
Listed on 2026-08-02
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IT/Tech
IT Project Manager, IT Specialist, IT Consultant, IT Business Analyst
The Systems Manager, ETS Service Management Office is responsible for the strategy, governance, and execution of Con Edisons IT Service Management (ITSM) capabilities and the Service Now platform. This role leads ITSM, CMDB, ITOM, and platform workflows to ensure they are accurate, intuitive, scalable, and compliant.
A core focus of this position is improving CMDB and asset data accuracy, enabling user-friendly and agentic workflows, and advancing Service Now as a trusted, enterprise service platform. The role also leads Assure Ops, the function accountable for migrating code and configuration to production in support of change management and segregation of duties, with a future vision to automate deployments.
This role partners closely with operations, infrastructure, product, security, and delivery teams to improve platform quality, operational efficiency, and automation maturity.
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