Assistant Director, Experience Insights, Analytics

Responsibilities

• Lead structured analysis across external trends, internal insight sources, business performance, and experience performance
• Frame and solve ambiguous business and experience questions
• Partner with analytics and technical teams to source and structure data
• Synthesize Voice of Client, Voice of Field, and other qualitative and quantitative insights
• Analyze consumer trends, competitive dynamics, and business performance
• Define, track, and interpret key experience metrics and benchmarks
• Diagnose root causes of experience gaps by connecting various insights
• Integrate and layer data into clear, actionable insights
• Partner closely with relevant teams to inform strategy development

• 5–8 years of progressive experience in insights, analytics, business intelligence, or related roles
• Bachelor’s degree or higher
• Strong proficiency in Excel, PowerPoint, and BI or data visualization tools
• Experience with SQL or other data querying tools is a plus
• Exceptional written, verbal, and presentation skills
• Ability to self-manage work streams and drive outcomes
• Proven ability to build trust and influence across cross‑functional partners