Intranet Content Specialist

Title:

Intranet Content Specialist

Location:

New York, NY (remote)

Type:
Contract

Our direct client is seeking a Intranet Content Specialist who will engage a passion for online communications and engagement to support the continued development of enterprise social intranet and social engagement community. They will be part of the Employee Engagement team, reporting to the Associate Director, Intranet Strategy. The Intranet Content Specialist will provide design, implementation, and ongoing training and support by creating, editing, and maintaining individual web pages and sites.

They will work on campaigns and initiatives and may be responsible for coordinating assets, developing content, implementing timelines, tracking key metrics, and reporting on progress, problems, and solutions.

• Develop and design web pages for SharePoint Online Intranet platform.
• Create wireframes and help users build out their Intranet platform presence.
• Design graphics for use on Intranet platform pages, News, and posts.
• Help Community and department sites as needed, adding content, managing document libraries, editing and organizing information to be clear and accessible.
• Collaborate with IT team to resolve/prevent technological issues as well as plan for / integrate new functional updates.
• Monitor and respond to all inquiries via email.

• Assist in the development and implementation of innovative approaches to grow and engage communities across Intranet platform.
• Regularly moderate activity and metrics for Intranet platform, reporting on assigned campaigns, initiatives, and general trends.
• Post, monitor, and track metrics for original content campaigns for the Employee Engagement team and the Intranet platform user account.
• Oversee the Intranet platform Site Editors community, maintaining a distribution calendar, developing and posting a regular cadence of helpful content, and interacting with community members.
• Encourage and support the use of the Intranet platform, e.g., participate in conversations on the platform, share success stories, generate enthusiasm among employees.
• Stay informed about social media developments, emerging technologies, communications best practices and trends in the social media field.

• Assist leadership with organizational, creative, and/or managerial support necessary for long-term and ad hoc projects, campaigns, and initiatives; communicate effectively and work directly with the key stakeholders.
• Ensure that information is shared among stakeholders and that issues are escalated when appropriate.
• Manage and coordinate meetings among key stakeholders.

• Help develop and deliver various training programs, tutorial videos, usage guides, etc.
• Maintain the Help & Feedback site and refine training materials posted there to stay current.

• Bachelor's degree, or professional equivalent, is required.
• 2–4 years of relevant experience.
• Experience with SharePoint Online or an equivalent intranet or website content management system.
• Tech savvy and confident in tackling and learning tech platforms.
• Experience with web analytics and skilled at presenting complex information in a creative, engaging way.
• Able to act as a proxy when the Intranet Manager is unavailable and comfortable interacting with various community managers across the organization.
• Design ability and website development experience is necessary.