Lead, IT Service Operations

About the Role:

Grade Level (for internal use):

12

As a Cloud Engineer
, you’ll be an integral part of our global team of Cloud Engineers to help manage client & internal environments hosted in AWS for our enterprise-grade applications in the Corporate Actions & Custody domain. The team is responsible for all the infrastructure and automation required to support continuous integration and continuous delivery both for client cloud (UAT and Production) environments and internal environments

We foster an open, inclusive environment where all perspectives are valued. Our team is focused on driving innovation, leveraging cutting-edge AI technologies, and maximizing engineering efficiency
. We prioritize clean architecture, real-time performance, and data quality.

• Good knowledge of UNIX/Linux systems and technologies – including shell scripting
  , OS configuration and troubleshooting
• Good knowledge of the Java eco system, JEE applications and application servers e.g.
  JBoss, Oracle Web Logic, IBM Web Sphere
• Understanding of messaging-oriented middleware especially JMS (e.g. IBM MQ, Active MQ)
• Hands on experience of working in the AWS cloud (AWS preferred)
• Knowledge of AWS Cloud formation/Azure Dev Ops/Terraform and Experience with configuration and deployment management in a scripting language
• Experience of supporting a high uptime/high availability (24x7) system
• Prior experience of Incident Management/Ticketing Systems (e.g. Jira, Service Now) and workflows
• Experience in source control systems (e.g. GITHub) – branching, hook scripting, access control, backup & recovery
• Good knowledge of cloud computing concepts

• Good knowledge of GenAI tools (e.g.
  ChatGPT
  )
• Familiarity with prompt engineering or using AI to automate documentation, scripting, monitoring
• Experience using AI to accelerate Dev Ops, CI/CD pipelines
  , or observability tooling is a major advantage.

• Proven experience in monitoring, analysing, and optimizing large-scale distributed systems in a cloud environment.
• Strong scripting and automation skills (Power Shell, Bash, Python) — bonus if paired with AI-based infrastructure tools.
• AWS certification or similar credentials are a plus.
• Ability to estimate usage costs and identify operational cost control mechanisms
• Experience with observability and monitoring platforms (e.g. Splunk, Datadog)
• Understanding of Continuous Integration and Continuous Delivery
  , concepts and tooling
• Experience of Springboot would be an advantage

• 9+ years of experience as a cloud engineer.
• Strong problem-solving skills with a growth mindset and openness to AI-powered innovation.
• Excellent communication and cross-functional collaboration abilities.
• Capable of managing priorities and meeting deadlines in a fast-paced, continuously evolving environment.
• Occasional outside support hours will be required as part of an on-call rota to provide 24/7 cover
• Action Managed Services requests within defined SLAs
• Be familiar with operating in a challenging environment supported from different locations and should also have a strong appreciation of Development processes, tool sets and delivery infrastructure, and be comfortable working with multiple differing systems and tools.
• Bachelor's degree in computer science, preferably engineering graduate or equivalent

This role is open only for candidates with indefinite right to work within the USA.

S&P Global states that the anticipated base salary range for this position is $125,000 - $155000. Final base salary for this role will be based on the individual’s geographical location as well as experience and qualifications for the role.

In addition to base compensation, this role is eligible for an annual incentive plan. This role is not eligible for additional compensation such as an annual incentive bonus or sales commission plan.

This role is eligible to receive additional S&P Global benefits.…