Senior AV​/UC Engineer

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Requisition

Business Unit:
Fitch Group

Category:
Information Technology

Location:

New York, NY, US

Date Posted:
Jul 31, 2026

Fitch Group is currently seeking a Senior AV / Unified Communications Engineer to join our NYC-based team, supporting and evolving a global enterprise collaboration environment.

This role is ideal for someone with deep Cisco video conferencing expertise who also brings hands-on experience with Microsoft Teams, Zoom, Webex, and Zoom Voice
. You’ll play a key role in delivering consistent, high-quality meeting experience across conference rooms, hybrid environments, and global operations.

• Lead the design, configuration, and lifecycle management of AV/UC platforms
• Define standards for meeting rooms, devices, and user experience
• Partner with IT, networking, and facilities teams on deployments and upgrades
• Manage Cisco Conferencing Endpoints and collaboration infrastructure
• Ensure performance, stability, and security across VC environments
• Troubleshoot audio/video issues and drive root cause resolution
• Support interoperability across Cisco, Microsoft Teams, Zoom, and Webex
• Configure and maintain meeting room experiences across platforms
• Ensure seamless meeting join and collaboration workflows
• Support Zoom Voice administration (users, call flows, auto attendants)
• Assist with troubleshooting call quality and routing issues
• Work with network and telephony teams on voice optimization

• Monitor system health, room uptime, and meeting quality
• Identify trends and proactively improve reliability
• Support reporting and analytics for platform performance
• Meetings and events support for C level

• 7+ years of experience in AV / UC engineering in enterprise environments
• Strong hands-on experience with:
  • Cisco video conferencing (required)
  • Microsoft Teams / Teams Rooms
  • Zoom (Meetings, Rooms, and Zoom Voice)
  • Cisco Webex
• Experience troubleshooting real-time audio/video and conferencing issues
• Solid understanding of networking fundamentals (QoS, IP networking, firewalls, DNS)
• Strong communication and stakeholder management skills

• Experience with Cisco Control Hub, Zoom Admin, or similar tools
• Familiarity with Teams Rooms management platforms
• Scripting or automation experience (Power Shell, Python)
• AV certifications (Cisco Collaboration, CTS, Microsoft Teams, Zoom)

Why Fitch?

Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location

A Culture of Learning & Mobility:
Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity

Investing in Your Future:
Retirement planning, financial wellness and tuition reimbursement programs that empower you to achieve your short and long-term goals

Promoting Health & Wellness:
Comprehensive healthcare offerings that prioritize a healthy body & mind

Supportive Parenting Policies:
Family-first policies, including a generous global parental leave plan, designed to help you balance career and family life effectively

Dedication to Giving Back:
Paid volunteer days and support for community engagement initiatives

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses:
Fitch Ratings | Fitch Solutions | Fitch Learning.

For more information please visit our websites:

Fitch is committed to providing global securities markets with objective,…