IT Support Technician

IT Field Technician (Onsite Support)

We are seeking a customer-focused IT Field Technician to provide hands-on technical support for end users in an onsite environment. In this role, you will troubleshoot hardware, software, mobile device, and network-related issues while delivering exceptional customer service through both scheduled support and walk-in assistance.

This is an excellent opportunity for an IT professional who enjoys working directly with users, solving technical problems, and supporting a wide range of desktop technologies.

• Provide onsite technical support for desktops, laptops, mobile devices, printers, peripherals, and related IT equipment.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Create, update, and manage incidents and service requests using an IT Service Management (ITSM) platform such as Service Now.
• Install, configure, and support Microsoft Windows and macOS operating systems.
• Provide end-user support for Microsoft 365 applications and other approved software.
• Perform software installations, upgrades, and deployments.
• Perform basic hardware repairs and upgrades, including:
• Memory (RAM) upgrades
• Keyboard replacements
• SSD and hard drive replacements
• Support desktop, laptop, monitor, printer, scanner, and peripheral installations and troubleshooting.
• Provide mobile device support, including provisioning and SIM card management.
• Assist with conference room technology, including audio and video conferencing equipment.
• Perform basic network support, including:
• Network cabling
• Port patching
• Wi-Fi troubleshooting
• Router, switch, and hub replacements
• Support network infrastructure areas such as MDFs and IDFs.
• Provide Smart Hands support for infrastructure teams, including servers, storage equipment, and enterprise printing devices.
• Maintain accurate IT asset inventory, documentation, and knowledge base articles.
• Track incoming and outgoing equipment and maintain onsite inventory.

• 2-3 years of hands-on IT support or desktop support experience.
• Experience troubleshooting Windows and macOS operating systems.
• Experience supporting Microsoft 365 applications.
• Familiarity with Service Now or another IT Service Management (ITSM) platform.
• Experience supporting:
• Desktop and laptop hardware
• Mobile devices
• Printers and peripherals
• Basic networking and connectivity issues
• Experience performing basic computer hardware repairs and component replacements.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to work in a fast-paced onsite support environment while managing multiple priorities.

• Experience supporting enterprise IT environments.
• Knowledge of network infrastructure, Wi-Fi connectivity, and structured cabling.
• Experience with conference room and collaboration technologies.
• Familiarity with IT asset management and inventory tracking.

We're looking for someone who enjoys working directly with users and takes pride in delivering outstanding technical support. The ideal candidate is a proactive problem solver with strong troubleshooting skills, a customer-first mindset, and the ability to resolve a wide variety of desktop and endpoint technology issues in an onsite environment.

If you're passionate about technology and enjoy helping people stay productive, we'd love to hear from you.