Application Support Analyst | Primes Services

About Marex

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges.

The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 3,000 employees across Europe, Asia and the Americas.

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Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order‑flow management via screen, voice and DMA, plus award‑winning data, insights and analytics.

The Prime Services Application Support team is responsible for providing technical support of the Prime Services business. The team supports multiple applications, services and (custom) reporting for multiple desks. We handle all support requests, incident, problems, and business continuity activities, to ensure the highest quality of delivery of services to end users and clients.

The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day‑to‑day issues, managing incident and outages to resolution, this role requires a close partnership with Prime Services teams and the wider IT group.

Role specific:

• Provide production support for all trading and back‑office platforms, ensuring timely resolution of incidents for internal business users and external clients.
• Work effectively across cross‑functional teams while managing multiple priorities in a high‑volume, fast‑paced environment.
• Act as the primary liaison between Technology and business departments, communicating system changes, gathering business requirements, and ensuring successful implementation of technical solutions.
• Build strong partnerships with business users by understanding operational workflows, identifying opportunities for process improvements, and providing exceptional customer service.
• Manage new system implementations, technical onboarding activities, and production deployments.
• Support vendor applications, coordinate software upgrades, and manage system implementations with third‑party providers.
• Manage exchange relationships and coordinate mandatory exchange and vendor‑driven technology upgrades.
• Gather and manage client technical requirements while collaborating with internal technology teams to deliver effective solutions.
• Deliver incident, problem, and change management in accordance with ITIL best practices.
• Maintain SQL queries for data retrieval, reporting, troubleshooting, and database maintenance.
• Support FIX messaging connectivity, APIs, and high‑frequency trading platforms where applicable.
• Provide technical support during client onboarding and implementation projects.
• Produce and maintain clear technical documentation, support procedures, and operational knowledge articles.
• Proactively identify recurring issues, recommend process improvements, and implement solutions that increase operational efficiency.
• Ensure compliance with operational risk controls, regulatory requirements, company policies, and the organization's Code of Conduct.
• Perform additional duties and responsibilities as assigned.

All staff:

• Ensuring compliance with the company’s regulatory requirements under the FCA, NFA, AMF, AFM, MAS.
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters…