Security & DevOps Engineer

We’re helping state and local governments deliver better service to their residents with modern, AI-powered tools. As service demands grow and resources remain constrained, we’ve partnered with over 200 government departments across cities, counties, and states to dramatically improve customer service, ranging from simple Q&A to fully self-serve Voice AI guiding people through complex workflows.

You’ll be part of a fast growing, collaborative and rapid paced team. You’ll secure, scale, and operate the infrastructure powering our AI front desk services and CRM Software that are transforming how local governments and organizations provide service to their communities.

You will own security and infrastructure end-to-end, from threat modeling and compliance program management to CI/CD, observability, incident response, and hardening our AWS environment to meet the bar that state and local government data demands.

Building secure-by-default systems that protect sensitive constituent data

Seeing your work have a meaningful impact on public services

Tackling a range of challenges across cloud infrastructure, application security, and compliance

Leveraging AI as part of your engineering process

Building new things from the ground up

The flexible and fast-moving nature of a startup

Own our cloud security posture across AWS (ECS Fargate, Aurora PostgreSQL, SQS, Cloud Front, IAM, WAF, Guard Duty, Security Hub) and harden it against evolving threats

Drive our compliance programs end-to-end: SOC 2 Type II, HIPAA, and our path to StateRAMP / FedRAMP authorization, including evidence collection, policy authorship, and auditor management

Design and operate CI/CD pipelines, IaC (Terraform/CDK), and deployment workflows that make the secure path the easy path

Build and maintain infrastructure-as-code that codifies our environments, enforces guardrails, and makes infrastructure changes auditable and repeatable

Lead application security: threat modeling, secure code review, dependency and container scanning, secrets management, and remediation guidance for engineering teams

Build observability and incident response capabilities, including logging, alerting, runbooks, on-call rotations, and post-incident reviews

Manage identity and access at scale, including SSO/SAML, least-privilege IAM, and tenant isolation for our multi-tenant architecture

Respond to customer security questionnaires, support sales on security and compliance asks from government procurement teams, and represent our security program externally

Partner with engineering to embed security and reliability into the product, not bolt them on after the fact

4+ years of combined experience in security engineering and Dev Ops / infrastructure / SRE roles

Hands-on production experience with AWS, Linux, containers (Docker/ECS/EKS), and infrastructure-as-code

Working knowledge of at least one major compliance framework (SOC 2, HIPAA, FedRAMP, StateRAMP, ISO 27001), ideally having helped take an organization through audit or authorization

Strong fundamentals in application security, cloud security, and identity (OAuth/OIDC, SAML, IAM)

Comfortable writing code to automate security and ops workflows

Bonus: experience in govtech, healthcare, fintech, or other regulated industries; familiarity with FedRAMP/StateRAMP 3

PAO process; CISSP, OSCP, or AWS Security certifications

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