ServiceNow IRM & SecOps Implementation Senior Consultant

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups.

That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

What It Means to Be a Consultant at Crowe Consulting is a dynamic business focused on solving problems for our clients and serving our core markets through innovative solutions. As technology and AI continue to reshape the consulting landscape, we are looking for individuals who are curious, adaptable, and eager to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve real business problems.

In this role, you will continuously learn, collaborate across teams, and explore how tools, including emerging AI capabilities, can improve efficiency, insights, and client outcomes. As you grow, you’ll also begin to take ownership of client relationships, contribute to account strategy, and support the delivery of high-impact work. Developing a sense of account leadership, including understanding client needs, ensuring delivery excellence, and building trusted partnerships, is part of what sets successful consultants apart.

Success in this role comes from a growth mindset, strong communication skills, advanced critical thinking, and the ability to navigate new challenges with confidence. Crowe is seeking an experienced and motivated Service Now IRM & Sec Ops Implementation Senior Consultant to join our growing Service Now Cloud Solutions team. This role is ideal for a professional with strong Service Now expertise who is ready to lead client projects, manage delivery teams, and contribute to business development activities.

As a Senior Consultant, you will serve as a trusted advisor to clients, taking ownership of solution delivery from design through implementation. You will also help shape the growth of our practice by leading sales demos, supporting proposal development, and mentoring junior team members. We are looking for candidates who are entrepreneurial, client-service oriented, and eager to expand their Service Now and consulting leadership skills.

• Engage and deploy client projects across Service Now applications (e.g., IRM, Sec Ops, etc.), ensuring high-quality delivery.
• Serve as a client contact for engagements, building trusted relationships and managing expectations.
• Translate complex business requirements into scalable, effective Service Now solutions.
• Facilitate workshops and design sessions with clients to shape solution direction.
• Configure, customize, and extend Service Now applications, while overseeing execution by staff-level team members.
• Deliver product demos to prospective clients, showcasing Service Now capabilities and Crowe’s approach.
• Support proposal development, SOW creation, and pre-sales activities.
• Mentor and train junior staff, supporting their technical and consulting skill growth.
• Contribute to internal best practices, accelerators, and knowledge sharing to enhance delivery quality.
• Collaborate with leadership on thought leadership and practice-building initiatives.

• 2+ years of direct Service Now implementation experience.
• Ability to independently lead client projects and contribute to business development.
• Strong track record of delivering Service Now solutions that meet client needs.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field preferred.
• Willingness to travel as needed for client engagements.

• Strong hands-on experience configuring and…