Infrastructure Operations Program Manager

Location: East Aurora

Job Overview:
Pay Range: $50hr - $55hr Requirement/Must Have: 10+ years of overall IT experience. 5+ years in a Service Delivery Manager or similar leadership role. Experience working with US-based clients in an on-site capacity. Demonstrated success in client engagement, service stabilization, and growth initiatives. Responsibilities:
Own end-to-end delivery of IT services including Network, Service Desk, SCCM, Application Packaging, and Telecom Expense Management (TEM). Ensure all services are delivered in line with agreed SLAs, KPIs, and OLAs. Lead daily, weekly, and monthly operational governance with on-site and offshore teams. Ensure ITIL-aligned processes are followed and continuously improved. Nice to Have:
Experience working in manufacturing or plant-based IT environments.

Skills:

Excellent stakeholder management and executive communication skills. Strong leadership, decision-making, and escalation management abilities. Commercial acumen with the ability to identify and articulate business value. Ability to work independently in a fully on-site role.

Education and Experience:

Technical Oversight (Hands-on Leadership). Drive Continuous Improvement & Transformation through Automation. Business Growth & New Opportunities:
Actively identify new business opportunities within the client environment. People & Vendor Management. Benefits Our Benefits Include:
Medical, Dental, and Vision Insurance 401(k) Retirement Plan Health Savings Account (HSA) Disability Insurance (Short-Term and Long-Term) Life and AD&D Insurance Paid Sick Leave (where required by applicable state or local law) Supplemental Insurance Plans Identity Theft Protection Pet Insurance Employee Wellness Programs Employee Assistance Program (EAP) Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws. About Cynet Systems Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc.

is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia. As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers.

Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.