Member of Protocols - Client Success & Operations Manager, Token Vesting

At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.

Anchorage Digital is a crypto platform that enables institutions to participate in digital assets through custody, staking, trading, governance, settlement, and the industry's leading security infrastructure. Home to Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., Anchorage Digital also serves institutions through Anchorage Digital Singapore, Porto by Anchorage Digital, and other offerings.

Anchorage Digital is funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, with its Series D valuation over $3 billion. Founded in 2017 in San Francisco, California, Anchorage Digital has offices in New York, New York;
Porto, Portugal;
Singapore; and Sioux Falls, South Dakota. Learn more at , on X @Anchorage, and on Linked In.

With the evolving landscape of digital threats and an increasing volume of sophisticated attacks by malicious actors, we have a security policy mandating all new hires complete an in‑person onboarding process - no exceptions
. Security is our foundation and we prioritize physical identity verification and secure IT setup. While our security and IT logistics require physical presence to protect our infrastructure from sophisticated global threats, this move is equally about our Village culture. We believe that a laptop can be shipped, but our culture cannot.

Own the full client lifecycle for protocols using Anchorage Digital's token vesting product — from the first demo through configuration, onboarding, bug fixes, support, account maintenance, and ongoing relationship management. This is a high‑bandwidth, hybrid role spanning both client‑facing relationship management and hands‑on operational/data execution. You'll be the primary point of contact for a portfolio of protocol clients — both pre‑launch protocols preparing token launches and post‑launch companies migrating onto the platform — while also doing the data and integration work that keeps those clients running.

You'll have room to grow into a prospect‑closing function and to build analytics and reporting that surface actionable insights and support new revenue operations. Strong bonus for candidates with a crypto background and a blend of commercial instinct and technical/data fluency.

We have created the Factors of Growth & Impact to help Villagers better measure impact and articulate coaching, feedback, and the rich and rewarding learning that happens while exploring, developing, and mastering the capabilities and contributions within and outside of the Client Success & Operations Manager, Token Vesting role:

• Drive operational and data execution — take in client spreadsheets, act as a temporary data admin, and upload, review, and validate client data for accuracy.
• Build and configure the series of complex APIs that connect the platform to clients' custody accounts.
• Communicate client reported bugs / needs directly with engineering team as primary point of contact.

• Lead a portfolio of protocol clients across both pre and post TGE.
• Manage ongoing operational needs — data changes, adding users, bug fixes, and other day‑to‑day requests — with rigor across a portfolio scaling toward ~25 companies / ~2,000 users.

• Collaborate with the broader organization and engineering to own client requests, feature requests, and bug resolution.
• Deliver status updates back to clients and coordinate with sales to identify and convert investor prospects.

• Listen to clients through a high cadence of meetings (typically 10–20 in the first quarter of a new engagement), surfacing issues early and discovering new opportunities.
• Contribute commercial impact by upselling investor‑facing products and expanding existing relationships.
• Coordinate with existing CX, Custody, and Protocol team members for a mix of integrated service delivery.

• A crypto background, with the ability to speak credibly with protocol teams and token…