AV Systems Integration Specialist

cb20 is anaward-winning provider of managed IT and audio-visual services, proudly serving organizations across

New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world s leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above".

cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the A  Best Places to Work event. People are cb20's greatest asset.

You will specialize in the configuring, readying, and troubleshooting of software/network-based audio-visual product solutions. A fundamental understanding of audio-visual principles, functionality, and terminology is required to be successful.

• Execute assigned configuration tasks within deadlines both in the configuration lab and the field
• Rack fabrication of AV systems in the configuration lab
• Verify systems integration wiring connectivity and terminations in the lab
• Analyze and resolve configuration issues in a timely manner
• Provide support in loading, testing, and documenting results of pre-built customized control programs, touch panel files, and DSP builds
• Configuration of major brands of collaborative solutions such as Neat, Logitech, Polycom, Cisco
• Verify systems installation wiring connectivity and terminations in the field
• Complete final product configuration, testing, and commissioning of system solutions utilizing Field Commissioning Reports
• Perform end-user training on specific software applications and interfaces requiring client interaction
• Configuration of manufacturer applications, interfaces, and products based on system/client requirements
• Assist in system solutions analysis, design, development, and testing activities as needed
• Develop and maintain configuration policies and procedures
• Review and recommend changes to existing configuration processes
• Provide technical guidance to junior specialists in their assigned job duties

• At least 5 years of experience in AV Installation, Commissioning and Service
• AVIXA CTS/CTS-I and CQT preferred
• Experience with Microsoft Teams, Zoom, and Web Ex as Conferencing Platforms
• Good working knowledge and ability to troubleshoot of Crestron, BIAMP, Extron and QSC
• Experience with AV industry software platforms. Any direct programming experience is a plus
• Strong Networking skills. Any specific certifications or training is a plus
• Proven experience in commercial AV installations including projectors, projection screens, video displays, video walls, cabling, rigging, and rack wiring
• Use of hand tools and aerial lifts including but not limited to; crimp and compression tools, Hilti or Hilti/type charge loaded tools, RJ45 crimpers, Dsub and soldering skills required
• Experience with Audio tuning, equalization and DSP Programming
• Organized, proactive and good communication skills