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CX Knowledge Architect: AI-Driven Knowledge Systems
Job in
New York, New York County, New York, 10261, USA
Listed on 2026-08-08
Listing for:
Talkie
Full Time
position Listed on 2026-08-08
Job specializations:
-
IT/Tech
Information & Knowledge Management
Job Description & How to Apply Below
Notion is seeking a CX knowledge strategy lead to own the global knowledge system, shaping information architecture and governance that keep our internal knowledge base accurate as it scales. You will work with CX Enablement, Product Ops, QA, and Vendor Ops to ensure reliable, fast access to information for agents and customers.
You’ll drive end-to-end content strategy, design durable modules, and implement AI-assisted quality assurance to improve knowledge accuracy and retrieval.
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