Digital Customer Education Manager

Conductor is the leading enterprise AEO platform. Today’s top enterprise brands use Conductor to grow authority and visibility in both AI and traditional search engines. From tracking visibility in LLMs to real-time monitoring of technical site health and scaled AI content creation, Conductor provides a single source of truth that fuels digital growth—all from one platform.

Conductor is a mission-driven company with a commitment to innovation, customer success, and culture. For Conductor, success is improving the lives of everyone in our orbit—our customers, our customers' customers, our employee-owners, and our communities.

We're looking for a Digital Customer Education Manager to own our customer-facing education strategy end to end — from the tutorials, guides, and best-practice content that live in our community platform, to making sure that content stays current as our product and the broader industry evolve.

A core part of the job is moving beyond  create content and hope people find it.  You'll orchestrate exposure — ensuring the right resource reaches the right customer at the right moment in their journey, from first login through ongoing maturity — so education functions as a primary, digital-first training method. You'll also build enablement programs like train-the-trainer, contribute to our existing webinar program, and use AI as a core part of how you operate — both to create content and to automate the processes that keep a growing library fresh at scale.

This is a hands-on strategy and execution role for someone who wants to build a comprehensive, insight-driven education function — not just keep pace with product releases.

• Own the end-to-end strategy for our digital-first customer education program, including tutorials, video content, guides, and best-practice materials hosted on our community platform.
• Design learning content that supports a digital-first training model — where self-serve education is customers' primary path, not a backup.
• Produce educational video content start to finish — scripting, recording, and editing.
• Develop persona- and role-based education tracks that reflect how different customers use the platform and their varying levels of maturity.
• Manage and direct the Customer Community & Content Specialist's work on content support and community platform upkeep.

Content Maintenance & AI-Powered Operations

• Keep education materials current against a constantly evolving platform and industry (e.g., how AI is reshaping customer priorities and tactics), on a sustainable cadence rather than reactive, release-by-release updates.
• Use AI to draft and update content and to automate maintenance work (flagging outdated material, batch updates), partnering with our internal automation specialist to operate at scale.

Lifecycle-Based Content Orchestration

• Partner with product, customer success and lifecycle teams so customers are exposed to the right education content at the right stage of their journey — orchestrating delivery and visibility, not just producing and housing content.
• Leverage lifecycle orchestration tools to personalize and automate when resources surface, based on customer stage and behavior.
• Extend focus beyond onboarding to support customers' ongoing maturity across the full lifecycle.

Enablement Programs & Cross-Functional Collaboration

• Design and manage a train-the-trainer program that equips customer champions to build an internal center of excellence.
• Contribute content and adoption-focused programming to our existing webinar program, partnering with the trainer role, customer success, and Product.
• Partner with the Director of Digital Customer Success, Product, and Marketing to keep education aligned with broader…