Digital Media Support Engineer

Location New York, United States Sector Media

Digital Media Support Engineer Yoh has an exciting opportunity for a Digital Media Support Engineer to join our global media and entertainment client. This role will support the technology and infrastructure used across editing, streaming, graphics, broadcast production, video-on-demand, and digital content distribution environments.

The Digital Media Support Engineer will build, maintain, troubleshoot, and enhance systems that support daily broadcasts, live digital streams, post-production workflows, and content delivery to distribution partners. This position is ideal for an intelligent, driven, and technically curious professional who has a foundation in broadcast engineering, computer technology, or networking and is eager to continue learning in a fast-paced production environment.

The ideal candidate will have at least three years of experience supporting baseband or IP-based video environments, along with moderate computer, server, and networking skills. Previous broadcast support experience is helpful, but candidates with strong technical potential, communication skills, and a demonstrated ability to learn new technologies will also be considered.

Title: Digital Media Support Engineer

Compensation: $50-60/hr, depending on experience

Type: 1-Year Contract

Location: New York, NY

Industry: Media / Entertainment / Broadcast Technology

Schedule: Variable schedule that may include evenings, overnight shifts, weekends, and holidays

• Build, maintain, and support post-production, editing, graphics, and digital media production environments.
• Support live broadcast, video-on-demand, radio, streaming, and digital content distribution workflows.
• Maintain and troubleshoot video routing systems and SMPTE ST 2110 IP-based media workflows.
• Support the technical infrastructure used to acquire, produce, edit, package, and distribute media content.
• Develop and implement technical solutions that improve the efficiency and reliability of content acquisition and distribution.
• Contribute to or lead system sustainment, lifecycle management, upgrade, and implementation projects.
• Build, configure, and maintain virtual machines, physical servers, workstations, and production applications.
• Partner with production and operations teams to understand business requirements and develop practical workflow solutions.
• Troubleshoot system, application, operating system, network, signal-processing, and workflow issues.
• Coordinate with technology vendors during troubleshooting, maintenance, and system implementation activities.
• Support editing, graphics, shared-storage, media asset management, and remote-production environments.
• Create technical drawings, workflow diagrams, system documentation, and user-facing instructional materials.
• Document recurring issues, technical procedures, system configurations, and operational best practices.
• Provide technical support to both technical and nontechnical users by phone, remotely, and in person.
• Participate in after-hours support and scheduled work during evenings, overnight shifts, weekends, and holidays.

• At least three years of experience working with baseband video, IP video, signal processing, media transport, broadcast transmission equipment, or related media technology.
• Educational background or professional training in broadcast engineering, computer engineering, electronic technology, information technology, or a related technical discipline.
• Experience working in a broadcast, post-production, live production, streaming, media, or similarly time-sensitive technical environment.
• Working knowledge of computers, servers, operating systems, and networking fundamentals.
• Experience building, configuring, maintaining, or troubleshooting physical servers and virtual machines.
• Ability to troubleshoot operating system issues, application errors, boot problems, software compatibility issues, and system configuration problems.
• Understanding of video signal flow, media workflows, or content-production technology.
• Experience supporting systems used for editing, graphics creation, content management, or digital media production.
• Demonstrated troubleshooting skills using critical thinking, logical analysis, research, and prior technical experience.
• Familiarity with scripting or task automation.
• Working knowledge of Active Directory and Group Policy.
• Strong verbal and written communication skills with the ability to support both technical and nontechnical users.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced production environment.
• Ability to work independently with minimal supervision while contributing effectively within a team.
• Strong desire and demonstrated ability to learn new systems, platforms, and technologies.
• Ability to remain calm, professional, and solutions-focused while working under pressure.
• Willingness and ability to work a variable schedule that includes evenings, overnight shifts, weekends, and…