Assistant Vice President - AI Operations

Assistant Vice President - AI Operations

We’re currently looking for a high caliber professional to join our team as AVP
, AI Operations
. Being part of our team means we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well‑being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well‑being, including access to telehealth options, health advocates, confidential counseling, and more. Coverage varies by country.
• We empower employees to manage their financial well‑being and plan for the future.
• Citi offers an array of learning and development resources to broaden and deepen your skills and knowledge as your career progresses.

In this role, you’re expected to:

The Central AI Operations Assistant Vice President will oversee and deliver the Investor Operations AI book of work, ensuring effective coordination, governance, and scaling of AI initiatives across the organization. A key expectation is strong technical fluency in AI tools, models, and architectures, enabling credible challenge and effective partnership with engineering and data science teams.

• Support and manage the end‑to‑end Investor Operations AI book of work.
• Drive prioritisation, execution, and measurable value delivery.
• Identify overlapping use cases and enforce consolidation and reuse.
• Track delivery progress, outcomes, and adoption.

• Support and challenge on AI solution design, model selection, and implementation approaches.
• Guide the use of AI techniques (ML, NLP, LLMs, IDP) against business problems.
• Partner with engineering and data science teams to ensure practical, scalable solutions.

• Support the central coordinator across Investor Operations AI initiatives.
• Connect teams with similar use cases to maximise reuse of models and components.
• Drive adoption of enterprise AI tools and platforms (IDP, AI, Enterprise capabilities).
• Promote standardised approaches and best practices.

• Support MRM submissions and engagement at Investor Operations level.
• Ensure all AI solutions meet governance, validation, and regulatory requirements.
• Embed strong controls across model lifecycle (development to monitoring).

• Identify opportunities to improve operational processes through AI.
• Support rollout across teams, functions, and regions.

• Strong practical understanding of machine learning (classification, regression, clustering).
• Strong practical understanding of NLP and Large Language Models (LLMs).
• Strong practical understanding of Intelligent Document Processing (IDP).
• Solid knowledge of how AI solutions are built and deployed, including data pipelines, feature engineering, and model training.
• Solid knowledge of model evaluation (accuracy, precision/recall, drift).
• Solid knowledge of deployment patterns (APIs, batch vs real‑time).
• Experience with Python‑based ecosystems.
• Experience with LLM architectures (prompting, RAG).
• Experience with Enterprise or cloud AI platforms.
• Ability to credibly engage with and challenge engineers and data scientists.
• Bachelor’s/University degree or equivalent experience.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, please contact the recruiter for assistance.

View Citi’s EEO Policy Statement and the Know Your Rights poster for more information.