AV Support Engineer (On Demand​/Dispatch) New York-New York-1001

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

• Job Type: Independent Contractor (1099)
• Work Arrangement: Onsite / Field Support
• Schedule: On-Demand – Hours are not guaranteed
• Benefits: None
• Locations: New York-New York-1001-USA

We are looking for experienced AV Support Engineers – L2 Field Support to provide onsite technical support for meeting room and audio-visual (AV) environments across multiple client locations.

This is an on-demand field support opportunity
, where technicians will be contacted based on client requirements. Please note that the number of hours and frequency of assignments are not guaranteed
.

The ideal candidate should have hands‑on experience troubleshooting meeting room technologies, AV equipment, Microsoft Teams Rooms, network connectivity, and related peripherals.

Advanced Onsite Troubleshooting

• Diagnose complex AV issues, including intermittent failures, device disconnects, poor call quality, and peripheral issues.
• Collect MTR logs, Event Viewer logs, peripheral logs, and other technical information for remote team analysis.
• Implement fixes based on SOPs and instructions provided by the remote support team.
• Perform onsite troubleshooting and issue isolation.

New Meeting Room Setup & Build

• Perform physical installation and setup of new meeting rooms according to approved designs.
• Install and connect Microsoft Teams Rooms (MTR), consoles, cameras, DSPs, displays, and other peripherals.
• Validate cabling, power, and peripheral integration.
• Configure room systems, including account login, basic policies, and device pairing.
• Conduct initial smoke testing and functional validation.

IMACD Activities – Install, Move, Add, Change & Decommission

• Relocate meeting room equipment and restore full functionality.
• Install, replace, or add cameras, microphones, speakers, consoles, and other AV peripherals.
• Perform equipment decommissioning as required.

Advanced Configuration Support

• Provide local hands‑and‑feet support to remote teams for predefined configurations through Teams Admin Center.
• Support features such as:
  • Dual display
  • Content ingest
  • Proximity Join
  • Device pairing
• Assist with basic DSP configuration and AV device integration.

Network & AV Issue Isolation

• Perform physical port‑level and VLAN checks in coordination with the network team.
• Validate network switching, QoS markings, and physical network paths.
• Determine whether issues are related to the network, hardware, peripherals, or application.
• Work with OEM/vendor support teams such as Logitech, Poly, Crestron, and Microsoft during troubleshooting sessions.
• Execute live troubleshooting steps onsite as directed by remote/OEM teams.
• Assist with hardware RMA, replacement, and installation activities.

UAT & Meeting Room Certification

• Perform detailed room testing, including:
  • Audio pickup and playback
  • Video quality and framing
  • Content sharing
  • Microsoft Teams meeting join scenarios
  • Camera, microphone, speaker, and display functionality
• Validate rooms against defined standards and checklists.
• Support UAT activities with business users and IT teams.
• Assist with final sign‑off and go‑live readiness.

Documentation & Reporting

• Update service tickets with detailed technical findings, troubleshooting steps, and resolution details.
• Capture pre- and post‑activity evidence, including photos and logs.
• Maintain as‑built documentation for newly installed meeting rooms.
• Identify recurring issues and highlight potential improvements.
• Previous experience in AV support, meeting room support, field services, or L2 desktop/AV support
  .
• Hands‑on experience with meeting room technologies and AV peripherals.
• Experience supporting Microsoft Teams Rooms is preferred.
• Ability to troubleshoot AV, hardware, network, and connectivity issues onsite.
• Strong communication and coordination skills with remote support teams, vendors, and onsite users.
• Technician must be able to speak the local language of the assigned site/location.
• Must be comfortable working independently in a field/on‑demand environment.
• Strong documentation and ticketing skills.
• Must have reliable internet connectivity for onsite troubleshooting and coordination.

Technicians are required to carry the following tools/equipment to the client site:

• Professional AV/IT toolkit
• Headset
• Laptop with PuTTY application installed
• USB flash drive for firmware‑related troubleshooting on network devices
• Reliable internet connection
• On‑demand / as‑needed assignments
• Hours are not guaranteed
• Work will be performed onsite only
• Assignments may vary depending on client requirements and location
• Technicians must have their own required tools and equipment
• Local‑language communication capability is required for the assigned location

Technical