Associate Manager, AV Concierge

Company description

Publicis Re:

Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients.

Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:

Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility - supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day.

Learn more about Publicis Re:

Sources and the Publicis Groupe agencies we support at

The Audio-Visual Support Concierge Team Lead is responsible for leading the day-to-day operations of the AV Support Concierge team while ensuring exceptional service delivery across all conference room technologies, events, and executive support functions. This hands-on leadership role combines advanced technical expertise with people leadership, operational oversight, and stakeholder management.

The Team Lead serves as both a technical escalation point and team mentor, ensuring conference room technologies, collaboration platforms, and live events operate seamlessly across the business. The ideal candidate is a customer-focused leader who excels in fast-paced environments, drives continuous improvement, develops team talent, and partners closely with business stakeholders to deliver outstanding technology experiences.

This position requires you to work 100% in the office.

• Lead, mentor, and develop AV Support Concierge team members through regular coaching, feedback, and performance management.
• Establish team priorities, assign workloads, and ensure appropriate resource coverage for meetings, events, and daily operations.
• Foster a collaborative, accountable, and customer-first team culture.
• Monitor team performance against established service levels, support metrics, and operational objectives.
• Conduct regular team meetings and knowledge-sharing sessions to promote consistency and continuous improvement.
• Support hiring, onboarding, training, and professional development of team members.
• Serve as the primary escalation point for complex technical and customer issues.
• Create and maintain operational standards, processes, documentation, and best practices.

• Independently operate, maintain, troubleshoot, and repair AV systems and peripherals.
• Oversee daily health checks of conference rooms and collaboration technologies to ensure operational readiness.
• Conduct and coordinate pre-meeting AV checks for executive meetings, client presentations, and high-profile events.
• Troubleshoot, upgrade, and replace AV hardware and components while minimizing business disruption.
• Demonstrate advanced knowledge of audio-visual signal flow and conference room technologies.
• Maintain expertise across leading AV platforms and devices including Crestron, Poly, Cisco, Zoom, Microsoft Teams, Google Meet, and Webex.
• Coordinate with vendors, integrators, and support partners to resolve technical issues and maintain system reliability.
• Ensure accurate equipment inventory, asset tracking, and documentation management.

• Schedule and coordinate AV support resources for executive meetings, client presentations, town halls, and special events.
• Provide hands-on live event production, monitoring, and support.
• Partner with business stakeholders to understand requirements and deliver tailored AV solutions.
• Act as a trusted advisor for conference room technologies, event planning, and collaboration solutions.
• Communicate technical issues, risks, and mitigation plans in real time during critical meetings and events.
• Ensure exceptional customer experiences through proactive communication and service excellence.
• Su…