Senior UX Researcher, Observability, Cloud

Senior UX Researcher, Observability, Cloud

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• Google place New York, NY, USA
• Bachelor's degree or equivalent practical experience.
• 6 years of experience in an applied research setting (e.g., product or academic), or similar.
• Experience with qualitative research methodologies.

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

• Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
• 5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).
• 3 years of experience managing projects, and working in a large, matrixed organization.
• Experience with quantitative research methodologies and data analysis.
• Experience conducting research in a highly technical or enterprise product domain.

At Google, we "Focus on the user and all else will follow." As a User Experience Researcher (UXR), you make this possible. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to gather insights and create industry-leading products.

You’ll play a critical role in helping your team understand user needs and will drive impact at all stages of product development, ensuring products are useful, usable, and helpful. You will explore user behaviors and motivations by conducting primary research, including: field studies, interviews, diary studies, ethnography, surveys, usability testing, and logs analysis. You will also grow within a supportive UXR community offering mentorship, regular meetups, and exclusive internal tools.

The Operate UX team designs and researches tools that are used by engineers to observe and manage production workloads. The team designs experiences for users of GCP and internally across Alphabet. This role is focused on internal observability  solutions we build balance system reliability with rapid developer velocity. Our work leads to measurable, real-world improvements in how Google operates, from accelerating AI/ML deployments to reducing incident mitigation times.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

At Google, we "Focus on the user and all else will follow." As a User Experience Researcher (UXR), you make this possible. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to gather insights and create industry-leading products.

You’ll play a critical role in helping your team understand user needs and will drive impact at all stages of product development, ensuring products are useful, usable, and helpful. You will explore user behaviors and motivations by conducting primary research, including: field studies, interviews, diary studies, ethnography, surveys, usability testing, and logs analysis. You will also grow within a supportive UXR community offering mentorship, regular meetups, and exclusive internal tools.

The Operate UX team designs and researches tools that are used by engineers to observe and manage production workloads. The team designs experiences for users of GCP and internally across Alphabet. This role is focused on internal observability  solutions we build balance system reliability with rapid developer velocity. Our work leads to measurable, real-world improvements in how Google operates, from accelerating AI/ML deployments to reducing incident mitigation times.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s…