Field Service Technician

Looking for a dynamic role that blends client interaction with practical problem-solving? We’re seeking a dependable Field Technician based in Midtown Manhattan to service client sites across Manhattan, Queens, and Brooklyn, along with occasional travel to Greenvale, NY. Spending around 50% of your time in the field, you'll deliver exceptional in-person IT support, resolve technical issues, and help execute client infrastructure projects.

• Provide
  onsite and remote
  Level 1/2 support for client environments.
• Troubleshoot and resolve issues related to:
  • Workstations and laptops.
  • Microsoft 365 and user account issues.
  • Printers and peripheral devices.
  • Basic server and line-of-business application issues.
  • Network connectivity, wireless access, and firewall-related concerns.
• Travel to client sites to perform technical support, remediation, deployment, and installation work.
• Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves.
• Support onsite project tasks such as:
  • Network equipment installations and replacements.
  • Firewall and switch swaps.
  • Wireless deployments.
  • Endpoint deployments and refreshes.
  • Basic server and infrastructure upgrades.
• Escalate complex issues appropriately to senior engineers or project resources.
• Clearly communicate progress, blockers, and technical findings to internal teams and client contacts.
• Document work performed, technical findings, and client environment details in
  IT Glue.
• Use Halo PSA for ticket management, time entry, and work tracking.
• Use Ninja RMM for remote access, monitoring, and endpoint support.
• Maintain professionalism and strong customer service while representing the company onsite.
• Be flexible with schedule requirements, as some
  after-hours or early-morning work
  may be required for client needs or maintenance windows.

• Have strong troubleshooting skills and are comfortable working independently in the field.
• Communicate clearly with both end users and internal technical teams.
• Are organized, reliable, and detail-oriented.
• Are comfortable balancing
  reactive support work
  with
  scheduled onsite tasks.
• Enjoy working directly with clients and providing a high level of service.
• Can adapt to different client environments and technologies quickly.
• Understand when to resolve issues independently and when to escape.

• 2+ years of experience in a managed services, field support, or IT support role
• Experience supporting:
  • Microsoft 365
  • Windows 10/11
  • Windows Server
  • Basic Azure and Entra
  • Network infrastructure including switches, firewalls, and wireless
• Familiarity with technologies such as:
  • Sonic Wall
  • Meraki
  • Uni Fi
  • Ruckus
• Experience with IT documentation platforms and PSA/ticketing systems preferred.
• Valid driver’s license and ability to travel to client locations as needed.

• Job Type:Full-time
• Location:Based onsite in our Midtown Manhattan office.
• Travel:Approximately
  50% travel to client sites
  in Manhattan, Queens, and Brooklyn, with occasional travel to our
  Greenvale, NY
  office.
• Schedule:Monday through Friday, 9:30 AM - 6 PM EST, with occasional after-hours work as needed.

Ideal Background

• Strong foundational knowledge of Microsoft and networking technologies.
• Interest in long-term technical growth.
• Strong documentation and communication skills.

Certifications that help you stand out (but are not required):

• Microsoft (AZ-104, AZ-800, MD-102, SC-300)
• Cisco CCNA or equivalent
• Sonic Wall SNSP or Fortinet NSE 5
• VMware VCP
• Google Workspace Administrator

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance